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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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No volt benefits

I have waited three months now to get my volt benefits which O2 have assured me are activated.  They also told me I needed to get in touch with Virgin as it’s their responsibility to update my information.  Can someone from Virgin get back to me rega...

WiFI Pods

I have the gig1 fibre broadband package and have tried for the past week to try and order some wifi Pods via the VM connect app. Every time I try and connect to the hub it either loses connection or doesn’t connect after several tries. It’s frustrati...

Volt Wifi Pod

Hi,I have tried contacting VM through phone, and website, however cannot get through to speak to an actual person regarding this and keep getting directed around the website to dead ends.We have a couple of wifi black-spots in the house and as I am r...

ade257 by Joining in
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Which! Virgin worse customer service!!!

Time to pull your finger out - still waiting for pod issues to be resolved - was expecting a call as faults in my area?? https://www.which.co.uk/news/article/virgin-media-named-worst-major-broadband-provider-for-customer-service-aQwVk5g0Tdc4

TF1909 by Dialled in
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Package change charge for ‘free’ Volt benefits

I’ve been charged a package change fee of £26.50 for the ‘Free’ Volt benefits.I didn’t even ask to be upgraded on Volt. It automatically happened a few days after the Broadband had been installed.Are companies allowed to do this? Automatically give y...

Virgin Media Volt Speed Boost Activation

Hello,I had Virgin Media full fibre installed two weeks ago today.I was already an O2 customer, and the Volt benefits activated on my O2 account within 4 days or so of the Virgin installation.However, the Virgin speed boost doesn't seem to have been ...

GlynF1 by Joining in
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WARNING: Volt - O2 charges for "free" account

I to had the same problem had to pay O2 and still doing so and have never had my payment to O2 credited directly on my virgin bill some one is fibbing as if you want you can my bill never one payment to O2 credited in life time of my account 

tprronnie by On our wavelength
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New customer Volt problem

Hi.Sorry to make my first post here a complaint. Im a new Virgin Media FTTP and O2 bundled customer. I signed up to FTTP VM250 and O2 sim with Volt benefits. Im getting passed from pillar to post by O2 and VM about not having Volt benefits (double da...

Mis-sold a Virgin Media deal with a ‘free’ O2 sim. \

Hi I hope someone can help as i really am at my end trying to speak to anyone with Virgin, O2, or even at the O2 shops.  Over 12 months ago i jumped from a complete SKY package to VIRGIN media.  It appeared a much better deal. During the process of s...

Resolved! Free booster ? Yeah sure …

So I spent ages on the phone for the tech people to tell me my router is fine.. I knew that. I told them that. The issue is I have a dead spot in my extension. Apparently you need to use the app to test the speed and then the app will let you order a...

B1gsword by Tuning in
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