Hi! Looking for some advice.I recently renewed my contract online at the same price and with the exact same elements. I am now waiting for it to be formalised.Today I received notification that my new kit is apparently on its way!Bit puzzled with t...
After a recent holiday my wife and I discovered that while I could use the Volt benefit O2 bolt-on Travel Inclusive Zone, she couldn't and ended up incurring a charge for using data outside the normal roaming zone. Our Virgin account is in my name be...
Hi, I have a very similar issue, I signed up to VM in August, was connected and have been enjoying my volt benefits on o2, however nothing has been applied to VM and the status in the virgin media account is "not active". It has been over 2 months, p...
Due to terms and conditons change on my 02 contract, I have decided to cancel my 02 pay montly sim only early. As this is showing on My package in My Virgin Media, will this affect any of the discounts applied to my VM package, hence increasing my mo...
HiMy contract with Virgin is up for renewal next month. Yesterday I accepted an offer in the app and received an order number and contract via email. After reading a few posts on here I am concerned that the order has it gone through. Has anyone had ...
HiI'm a new customer to virgin, existing 02 customer.The volt benefits have not been applied and it's been nearly 2 months. Every time I try to look into volt on the virgin app I get and error message and it doesn't move any further along.Can someone...
Cannot seem to be able to order booster pods, phone, chat - awful service - the app informs I need them but not how to get them. Scan only works in the room that is fine and not the once that has a crap signal surprisingly. Impossible to actually spe...
I'm on the M500 package, and recently had the volt benefits added ( as I'm also an O2 customer ). Yet when I do the speed test, I still only get M500 speeds, rather than 1Gb which is the next level up. I have a hub 5x.How do I get this resolved...
Hi changed my virgin package after a call from the call centre. The agent told me that it was double the broadband speed and few added extra add ons. She also stated that there was a SIM card that was "free". I told her I didn't need the card but she...
I signed up to a package deal with a £5 a month o2 sim card 18 months ago. I now no longer use virgin media as I have moved abroad. I am still getting charged for the o2 sim card despite never using it. I can’t log into o2 because I don’t have the si...
