Hello, I’m wondering if anyone can help? My partner and I had took out a package with Virgin last August for Broadband and basic TV. At the time of the order the seller on the phone was urging my partner that we take an O2 SIM card as part of the pac...
In early April this year I renewed Virgin Media contract with a bundle that includes the 500Mbps broadband package. At the same time I agreed to swap my mobile phone to O2 and looked forward to benefiting from the broadband speed and data allowance i...
Joined virgin in my name on 17th June. Volt benefits already active on my o2 but no speed boost on broadband yet can anyone from Virgin look in to this for me please?I have hearing loss so calling on the phone isn't much good to me so hope someone o...
I have signed up to Volt benefits on o2 but they have never been applied to our VM account. The names are different (one in mine and one in my partners) but the addresses are both the same. I have tried resolving with the web chat but they just kept ...
I am planning to sign up to VM and saw somewhere in this sub that if you sign up to a volt deal they automatically give you an o2 sim. I am currently an o2 customer so is it best for me to take out a normal plan (M250 with £50 credit) and then add vo...
Hi I re signed last year from 200mbps to the 500 package for 46 per month now 50, when I check my account it's says I'm on 350 and volt benefit to 500 surely as I signed up to 500 and paid more for the upgrade the volt benefit should apply to the 500...
I wonder if anyone can help. When I signed up to my Volt packages, O2 contract was also included. I don't have the sim card and have never used the service. My contract came to an end on 31st March 2024 and I negotiated another contract with Virgin, ...
Hope someone can give me an answer. Broadband has been off since 10.30 yesterday, tried to check for problems and get told problems in your post code and engineers are working on it. How long does it take to fix as still have no internet today. Wo...
I have recently joined VM with a 1 gig volt plan. I have no WiFi signal at all in part of my house, so can't use the Connect app to do a speed test. When I contact Virgin to request the WiFi booster I am entitled to, I get asked to provide a screensh...
I have recently activated Volt benefits that have been out lined as a free up grade for being an O2 and Virgin Media customer but upon looking at my latest bill I am now being charged an extra £15 for the up grade???
