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Virgin Media installation delay and O2 SIM

At the start of May, I signed up to the Virgin deal that included the £25 pm O2 SIM card, which despite having no need for this, was still cheaper and offered more than my Sky package.  I received the O2 SIM quickly but it is unopened and unactivated...

Can’t receive calls AGAIN!!!!

After all the trouble I had when I switched to Virgin last year I’ve now been told by someone that tryed to call me two weeks ago that my landline isn’t receiving calls again!!! What can I do? I don’t know what? Customers call my landline and they h...

Ordering Wifi pod

Tested the speed in all the rooms today and one is showing as poor as we have Volt there was an option to go through and order a wifi pod but when I tried nothing happened.I rang the free 0800 phone number and spoke to someone at Virgin but they were...

How to order wifi pods

Just been upgraded to Volt and have used the app on my phone to check for poor wifi reception in my home. One of the rooms has a poor (and sometime no) signal - well under 20mbps but after scanning several times no details how about how to order said...

VAF by Tuning in
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Unwanted ca

I keep getting phone calls to my mobile from 0800 numbers they ask for me I confirm then they hang up.the foreign accent says from virgin media!  Anyone any ideas?

Free Netflix with volt bundle

My wife changed our bundle yesterday which now includes Netflix, how do we set up the free account now because we already have a Netflix account? Do I have to cancel our original one?

Virgin VOLT question. Why O2 and not Virgin Mobile?

Hi all, hope everyone is OK.I'm trying to reduce my monthly bill (aren't we all!) and I've been pointed at the Virgin VOLT 'deals'. The big question is; why do I have to switch from Virgin Mobile to O2? Surely, it the deals be available for Virgin Mo...

Miss sold Package

Hi there,Took out a Gig1 contract with Virgin as an o2 customer via an o2 store. The agent told us to take the ultimate package it would be £85 for the offer, however, we agreed we didn't need the sim as I'm already an o2 customer with 2 sim cards. H...

Selkar17 by Joining in
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I have a VM package that has Netflix included but have an account with Netflix already. How do I link my existing Netflix account to VM and save myself £10.99 a month. I’ve tried all the so called guides without success. 


I have recently had two virgin sims moved over to O2 and I haven't had my broadband speed changed yet .

pbbroon by On our wavelength
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