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Forum Posts

Ordering WiFi Pods

Hello I have the same problem - use the app that says I have poor connection in the bedroom. But no way of ordering a pod. And then keep going around in circles between app & website but no solution on how to order the pod that I qualify for. Please ...

MHF73 by Joining in
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Resolved! How to order your first Wifi pod

Hi,can anyone tell me how to order my first wifi pod? I have two rooms in the house where the wifi drops as low as 9 most of the time, sometime it tells me I'm not connected to the wifi at all.I have used the app numerous times & it never gives me th...

angeevo by Joining in
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Resolved! Renewal Offer Volt but no Volt

My contract is ending soon and I have an online account renewal offer which I would like to accept.When I originally set up this contract it included volt even though I did not want an o2 contract. I phoned up and the o2 part of the contract was canc...

Contract length

I’ve previously had a lot of trouble initially with my package, pricing and virgin customer services.  It should be coming to the end of my ultimate volt contract, or a version of it.  I’ve noticed that the end date on my app is down for August next ...

Volt Benefits Not Yet Received.

We are on a 500mb package, it was installed just over 2 weeks ago. During purchase and installation we were told our O2 volt benefits will boost our speed to 1 gig. I was told to allow 14 days.14 days have now elapsed and I am still on 500mb, my volt...

Wrongly charged for Netflix subscription

I have been wrongly charged on my bill for Netflix Subscription from last 4 months and this month this has been charged double the amount which shocked me as I don't have any Netflix account with me. Also I don't have any TV service added to my accou...

Ordering WiFi Pods

I am also having problems ordering the pod, I have Poor coming up on the app in one room but it doesn't give me a link to order and when I go to the technical help they want to run all the tests again and I have done that.I just need to order a pod i...

Volt broadband add on not applied

HiMy partner has an O2 account and we activated the volt add ons several weeks ago. She has received the double data add on to her mobile contract, but our broadband speeds have not been updatedI have tried several times to get through to an agent on...

CamC1315 by Joining in
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No broadband volt boost after 5 months

Hi, I changed my contract in May. I received my O2 data boost within about a week. But still no broadband boost. I went onto the chat several times. I then called up, which was no help whatsoever. So I put in 2 complaints, still no joy. I then reques...

JamesBM by Joining in
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