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Unable to access Netflix - ultimate volt bundle

I’ve had the ultimate Volt bundle for about the last 9 months. In that time I have tried to use the included Netflix subscription a number of times,I was advised through 150 to restart my subscription on the box. Every time I have done that I have be...

Existing customer offers

Hi,Why every year I have to complain about existing cusmoter offers?I have requested to get a new deal for my fibre broadband, remove MixiTV and landline and you are asking me to pay more than I use to pay with all 3 services included. I have even ag...

levisW by Joining in
  • 3 replies
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o2 and broadband boost

Hi allJust wondering - our Virgin mobile transferred to o2 this week. Our 100mb broadband did get a boost months ago to about 130mb but is it going to get another one now as per email last week....."As you’re also a Virgin Media broadband customer, o...

sorethumbs by On our wavelength
  • 9 replies
  • 0 kudos

Volt o2

I am on the volt package and I pay 02 separately on an existing long term 02 account. Virgins adverts imply that the SIM card should be inclusive of my VM account and it isn't.  

PhilipF by Superfast
  • 5 replies
  • 0 kudos

CATV Replacement Cover

Hello - the CATV cover is missing from the triangular virgin cable thing outside of my house & also my neighbours house. Please can we get 23 x replacement covers? Thank you. 

seva043 by Joining in
  • 4 replies
  • 0 kudos

Volt since upgrade

HelloWould appreciate if someone could help me make sense of this.I had 250Mbps on Virgin with an eligible O2 contract meaning I got 350Mbps on my broadband.14 days ago got a call out of the blue asking me if I wanted to upgrade and start a new contr...

DNLad by Joining in
  • 3 replies
  • 0 kudos

Resolved! Virgin Contract Ending?

How soon before my contract ends can I renegotiate it or even sign up with another provider?

Volt Broadband boost

Hi all,Just recently joined O2 on a SIM only deal and already had VM for 250mb broadband.Recently my VOLT benefits have been 'activated' and I managed to get double data on the O2 SIM. I haven't heard anything from VM about the broadband boost so tri...

Access to Netflix

Pay for Netflix through virgin media bill but can’t now access Netflix. Apparently ‘profile pin currently on’. Not something I’ve turned on and can’t find anyway to turn it off. Asked to ‘enter your pin to access profile’. Not sure ever had a pin. Ca...

PFC1 by Tuning in
  • 1 replies
  • 0 kudos

Wi-Fi pods

I’ve just received a couple of Ring stick up cameras that need a stronger Wi-FI signal so how do I order the pods please? I’m Volt Gig1 account.