Signed up for Volt as i knew my wifi signal is poor. I can only use the VM Connect app occassionally to scan as i literally can't connect to the router to run the scan upstairs. I managed to run one last night that said i had 10Mbps download speed in...
Hi all,So this is my current package:As you can see my discounts are due to end in September.So I had a look at the £4 speed upgrade offer:This appears to suggest that my discounts will also renew for 18 months.Can anyone confirm this? I don't want t...
I have completed the home scans which shows speeds of 22mbs. I am a volt customer so wish to order a pod. Despite all the guidance saying you will have an option to order after the home scan this doesn’t appear for me. Is there an alternative way to ...
Hi,Ive had my new virgin broadband for over a month now and the promised speed boost to 1GB has not occured despite having an O2 phone registered at same address with a family member. (Both exact address on both accounts) Please can someone assist me...
Has anyone managed to successfully order pods through the recommended method? I have downloaded the VM Connect app. I then run a scan but even when the signal drops due to poor wifi the app just says try again later. No option is ever given to order ...
Joined virgin in my name on 11th June. Volt benefits already active on my o2 but no speed boost on broadband yet can anyone from Virgin look in to this for me please?
Hello, I’m wondering if anyone can help? My partner and I had took out a package with Virgin last August for Broadband and basic TV. At the time of the order the seller on the phone was urging my partner that we take an O2 SIM card as part of the pac...
In early April this year I renewed Virgin Media contract with a bundle that includes the 500Mbps broadband package. At the same time I agreed to swap my mobile phone to O2 and looked forward to benefiting from the broadband speed and data allowance i...
Joined virgin in my name on 17th June. Volt benefits already active on my o2 but no speed boost on broadband yet can anyone from Virgin look in to this for me please?I have hearing loss so calling on the phone isn't much good to me so hope someone o...
I have signed up to Volt benefits on o2 but they have never been applied to our VM account. The names are different (one in mine and one in my partners) but the addresses are both the same. I have tried resolving with the web chat but they just kept ...
