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New package - can I cancel SIM part?

I have just been given a new package that has 02 sim card and was told if i don't want it to cancel it, can i do this without any problems?     [MOD EDIT: Subject title changed for clarity]

Order WiFi Pods

HiI done a speed test using the Virgin Connect app from the kitchen. My speed was 17mb. Which took me to the WiFi Pods page but it wouldn't let me order. I've seen a few posts of people ordering from the forums. Will someone help me please. Thanks   

Save me a phone call - Volt Wifi booster pods

Hi,I am a virgin and o2 customer and have been told by both sides that volt is active on my account. Does anyone know where I can request the free Wifi boosters? I have a blackspot in the kitchen - it's not such a big deal, but if it's free I'd like ...

WiFi pods

Hi, I am a Volt customer and have 1 x WiFi Pod which is excellent for the area it covers. However I still have rooms where my WiFi signal is very low. I have contacted the Virgin Media / Volt teams a number of times and ordered a second free pod (and...

Gerard62 by Joining in
  • 5 replies
  • 0 kudos

Volt not added to account

Purchased virgin and 3 x  O2 phones over a month ago and yet to get Volt added to my account. Not even showing on my O2. 

Tink831 by Joining in
  • 4 replies
  • 0 kudos

Requesting hub 5

Hi guys, Neighbour just had Virgin installed and the engineer installed her a hub5. Couldn't give me on and told me to contact support to order one. He said all new customers are getting them on the higher tier plans. Support insists it's not possibl...

Raichu by On our wavelength
  • 1 replies
  • 1 kudos

How do you request WiFi pods

Hii have tried to figure out how to get extra WiFi pods but it’s a maze of menus- I follow all the steps do the scan in the app and it just pushes me back to a generic menu for help which doesn’t have any options.any ideas?

jaquinl by Tuning in
  • 5 replies
  • 0 kudos

Sky Sports not working on new mini box

Hi,Got new mini box when upgrading to volt, sky sports showing ‘we’re setting up your channels’.Can anyone help?. Tried resetting box etc, channels are fine on main box.My broadband is only around 400mb/s should be 1gig,Thanks.Colin Anderson.

Virgin booster pods

I need some help ordering 2 booster pods, have a blind spot in kitchen, and bedroom. Have done the tests to confirm this on Virgin connect app, but its just sending me in a circle. Tried phoning and can't get through to anyone, can someone from Virgi...

Jema002 by Joining in
  • 5 replies
  • 0 kudos

Volt Benefits No speed upgrade

Hi I've had Virgin and an O2 sims both registered to same address and it says my Volt Benefits are active but I haven't received the speed boost my package is 200mbps so I should be getting 350mpbs as per the volt upgrade. Can anyone help please?

Ramsey52 by Tuning in
  • 11 replies
  • 0 kudos