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Volt benefits not applied to my Virgin Media/O2 Accounts

TheRedFox
Joining in

A few months back I went through the process of applying for the Volt benefits.

I have been a customer of both Virgin Media and O2 for several years and thought it would be great to have the benefits of Volt applied across the two accounts. I believe I went through the process of applying for Volt and at one stage received messages that it was being setup on my accounts.

So far to date, I have not received any further updates from either Virgin Media or O2 to say my Broadband Speed or my Mobile Data Allowance have been increased. I have been checking regularly and both the current Broadband Speed and my Data Allowance at they are still set to my 'pre-Volt' application dates.

Can anyone please advise how I can get this resolved.

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

Zoie_P
Forum Team
Forum Team

Hi @TheRedFox

Thank you for your post. I am sorry you are having issues with your VOLT benefits. When did you register for the benefits? You can do so here if you have not registered.

Thanks,

Zoie

See where this Helpful Answer was posted

5 REPLIES 5

Zoie_P
Forum Team
Forum Team

Hi @TheRedFox

Thank you for your post. I am sorry you are having issues with your VOLT benefits. When did you register for the benefits? You can do so here if you have not registered.

Thanks,

Zoie

Zoe,

Thanks for the reply

I can't recall exactly when it was but it might be late August/Early September. I did get a message (not an email that I can find), not sure if it was from O2 or Virgin Media, but definitely one of the two businesses, it basically confirmed I had requested Volt and it would perhaps take several days before it would be setup on the account.

That appears to have never completed as I have checked all my emails from both parties and hence the reason I raised this thread.

I tried going via the link you kindly provided and it takes me to my O2 account but it seems to go into a 'Sign On' loop when I search for Volt. I have raised feedback on my O2 connection. Hopefully between O2 and Virgin MEdia I might finally get access to the Volt benefits.

Thanks

HI TheRedFox, thanks for the message and welcome back to the forums. 

I will send you a private message so that this can be looked in to further and confirm what exactly has happened. 

Kind regards, Chris. 

Zoei_P,

Is there anything else I need to do to finally get the VOLT benefits working across my Virgin Media Account and my O2 account?

I appreciate your help but feel I'm still missing in the process. If I registered back in late August/Early September then surely I should have heard something by now?

Thanks - TheRedFox

 

Hi @TheRedFox, thank you for your post.

I can see my colleague Chris last sent you a private message on 16th November, and we haven't received a response as of yet. 

Please respond to that at your earliest convenience.

Regards,
Daniel