Forum Discussion

TheRedFox's avatar
TheRedFox
Joining in
2 years ago

Volt benefits not applied to my Virgin Media/O2 Accounts

A few months back I went through the process of applying for the Volt benefits. I have been a customer of both Virgin Media and O2 for several years and thought it would be great to have the benefit...
  • Zoie_P's avatar
    Zoie_P
    2 years ago

    Hi TheRedFox, 

    Thank you for your post. I am sorry you are having issues with your VOLT benefits. When did you register for the benefits? You can do so here if you have not registered.

    Thanks,

    Zoie

Zoie_P's avatar
Zoie_P
Forum Team (Retired)
2 years ago

Hi TheRedFox, 

Thank you for your post. I am sorry you are having issues with your VOLT benefits. When did you register for the benefits? You can do so here if you have not registered.

Thanks,

Zoie

TheRedFox's avatar
TheRedFox
Joining in
2 years ago

Zoe,

Thanks for the reply

I can't recall exactly when it was but it might be late August/Early September. I did get a message (not an email that I can find), not sure if it was from O2 or Virgin Media, but definitely one of the two businesses, it basically confirmed I had requested Volt and it would perhaps take several days before it would be setup on the account.

That appears to have never completed as I have checked all my emails from both parties and hence the reason I raised this thread.

I tried going via the link you kindly provided and it takes me to my O2 account but it seems to go into a 'Sign On' loop when I search for Volt. I have raised feedback on my O2 connection. Hopefully between O2 and Virgin MEdia I might finally get access to the Volt benefits.

Thanks