Volt Benefits

[MikePlunkett]

In early April this year I renewed Virgin Media contract with a bundle that includes the 500Mbps broadband package. At the same time I agreed to swap my mobile phone to O2 and looked forward to benefiting from the broadband speed and data allowance increases that the Volt scheme offered.

A couple of weeks later I noticed that my package on the Virgin Media website was showing as having been increased from M350 to M500. I have never been on this broadband speed and when I questioned it, the representative I was chatting with agreed that this was a mistake and said that they would submit the necessary form to get our broadband increased to the 1Gbps speed that I was expecting. I subsequently received an email confirming that this change would be made and which noted that this could take up 14 days to come into effect.

That was 15 days ago, and still nothing has changed and I have heard nothing further. As for O2, the MyO2 webpage acknowledges that I am eligible for the Volt benefits but none of them have been applied to my account nearly a month after I moved over to them. 

I would be very grateful if someone could sort this out for me and if I'm not posting this in the right place then I would be equally grateful to be told the proper forum for posting this in order to get a resolution. 

[Joseph_B · Accepted solution]

Hey @MikePlunkett,

Welcome to the Community Forums and thanks for the post.

Sorry to hear about the issues faced with going about getting the benefits, I would like to go about looking into this further with you, for me to do so I will need to send you a private message to confirm some details.

Joe

[vhajare]

Hello

I am in a similar situation as above. I am an existing Virgin Media as well as O2 customer. 

On My Virgin Media Account, Volt Benefits are reflected and I am getting increased speeds, however on my O2 account, Volt benefits are not reflected - I have called and spoken to O2 customer service (as well as Virgin Media side) atleast 2 /3 times and each time they have gone and raised a request and completed the from (this is what I am told) and advise that O2 should be updated within 14 days, however this doesn't happen ! 

Any help on this will be much appreciated. 

Over phone they have checked and confirm that I should be eligible for O2 Volt benefits, however, it just doesn't reflect in the system and in my package with O2. 

Many thanks

Vijay

[Zach_R]

Hi @vhajare,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having some trouble relating to Volt benefits. If this only lies with the O2 services then it'd be best to speak with them directly on 0344 809 0202 (or 202 from an O2 handset) so that they can investigate and assist further. We'd only be able to help with the benefits for Virgin Media services.

Before calling, however, just make sure that you're signed up for O2 Volt benefits via the My O2 online account. Once activated there, the benefits should be applied within the following 14 days.

Let us know if there's anything more that we can help with.

Thanks,