Forum Discussion

MikePlunkett's avatar
MikePlunkett
Joining in
9 months ago
Solved

Volt Benefits

In early April this year I renewed Virgin Media contract with a bundle that includes the 500Mbps broadband package. At the same time I agreed to swap my mobile phone to O2 and looked forward to benef...
broadband speed
Data allowance
o2
Volt
volt benefits
  • Joseph_B's avatar
    Joseph_B
    9 months ago

    Hey MikePlunkett,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear about the issues faced with going about getting the benefits, I would like to go about looking into this further with you, for me to do so I will need to send you a private message to confirm some details.

    Joe

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
9 months ago

Hey MikePlunkett,

Welcome to the Community Forums and thanks for the post.

Sorry to hear about the issues faced with going about getting the benefits, I would like to go about looking into this further with you, for me to do so I will need to send you a private message to confirm some details.

Joe

  • vhajare's avatar
    vhajare
    Joining in
    8 months ago

    Hello

    I am in a similar situation as above. I am an existing Virgin Media as well as O2 customer. 

    On My Virgin Media Account, Volt Benefits are reflected and I am getting increased speeds, however on my O2 account, Volt benefits are not reflected - I have called and spoken to O2 customer service (as well as Virgin Media side) atleast 2 /3 times and each time they have gone and raised a request and completed the from (this is what I am told) and advise that O2 should be updated within 14 days, however this doesn't happen ! 

    Any help on this will be much appreciated. 

    Over phone they have checked and confirm that I should be eligible for O2 Volt benefits, however, it just doesn't reflect in the system and in my package with O2. 

    Many thanks

     

    Vijay

    • Zach_R's avatar
      Zach_R
      Forum Team
      7 months ago

      Hi vhajare,

      Thank you for your post and welcome to our community forums. We're here to help.

      I'm so sorry to hear you're having some trouble relating to Volt benefits. If this only lies with the O2 services then it'd be best to speak with them directly on 0344 809 0202 (or 202 from an O2 handset) so that they can investigate and assist further. We'd only be able to help with the benefits for Virgin Media services.

      Before calling, however, just make sure that you're signed up for O2 Volt benefits via the My O2 online account. Once activated there, the benefits should be applied within the following 14 days.

      Let us know if there's anything more that we can help with.

      Thanks,