Virgin TV 360

How do I prevent adult channels being visible?

The adult channels are visible via the shared profile. How can I stop them being visible?

360 box

I am supposed to be able to switch my VB on via my iPad so I can watch programmes I’ve recorded in another but I can’t. I just get message saying I’m not on the same home network. I’m now in the same room and get same message. I have to turn box on w...

Resolved! Upgrade Tivo & V6 to V360

I want to upgrade my 2 boxes (a Tivo & V6) to 2 360's - is this possible? How much? Installation or self-installation? One can be a mini-V360. (I wrote on this forum earlier but it seems to have disappeared!)

CS9995

We’ve been having issues with our second box and CS9995 errors. Our set up has the hub as a modem and we use Eero as a mesh. Been no issue until the last two weeks when the CS9995 error keeps appearing on our second box. Multiple reboots did solve it...

360 order upgrade failure

I have received a new TV 360 mini box and 2 remotes after contacting customer support as it failed via the upgrade option on the V6 box originally.I have gone to my main V6 box and pressed 360 upgrade now app as instructed and I get an error message ...

Resolved! TV360 box out of standby mode

I'm currently on holiday and need to add and remove recordings to my planner. Is there a way I can take my TV 360 box out of standby mode when not at home?

Sound cutting out after TV360 upgrade

I’m getting exactly the same , it was working fine before I’ve upgraded from v6 box to virgin 360 a couple of weeks ago. I’m really feedup & wished I hadn’t upgraded!! Looking on the forum it seems as if there is no fix for it & getting sense from ...

Resolved! 360 box not working - welcome and restarts

I have a 360 and 2 360 minis and my main box has stopped working, it comes up with the welcome page and then it clicks and restarts to do the same thing again - can’t watch any recordings or record anything due to this issue and I need a replacement ...

Resolved! Virgin 360 Remote in the Post?

I received an email offering the upgrade to 360 and an upgrade button has appeared in Apps. Do I need to contact customer services to receive the new remotes or will they just arrive in the post?Will any of my existing boxes need to be replaced?Will ...

ITV1 HD blurred

Watching the England game tonight ITV1HD is horrible on VM. Switch to FreeSat and all OK.

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