Forum Discussion

werewhelk's avatar
werewhelk
Joining in
28 days ago

Virgin 360 support for Infrared control

I've had a few emails and prompts trying to persuade me to update my V6 box to 360.

My understanding is that the 360 platform has moved to RF control only, with no option to turn IR support back on. This is a show stopper for any one like me using a universal/programmable IR remote to control a complex AV system. The single remote is an essential ingredient in that system that no amount of minor bells & whistles like voice control will compensate for.

It’s enough of an inconvenience that I would seriously look into changing provider if it was ever to be forced upon me (which I assume is where this is going).

So a question for Virgin Media really: Given that the hardware supports both IR and RF, is there any consideration being given to a software update that allows the customer to switch back to InfraRed control if preferred?

Thanks

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    26 days ago

    Hi werewhelk,

    Thanks for your post and welcome to our community.

    Unfortunately, the 360 box remote doesn't use infra red and we would be unable to change this. 

    We do really appreciate the feedback and we will pass this on internally. We're always looking at ways to improve our products and services. 

    For now however, there is no option to use infra red on the 360 remote.

    If you do have any further questions, please pop back to us and we'd be happy to help.