Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 24 replies
  • 0 kudos

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
  • 1 replies
  • 4 kudos

Recordings lost, again!

Hi, I have had Virgin 360 for just under 12-months and for the second time I have lost all of my recordings and planned recordings through no fault of my own. It’s running on my existing TiVo box (I had it prior to 360 upgrade). The first time I did ...


Not sure if it's already been posted. But yesterday I notices a new app for UKTV Play appear on my 360. Just need a way to sort apps now. 

Virgin 360 box

Hi, I’ve turned my virgin 360 box on as normal this morning. Everything was fine. I pressed the button on my remote and the white light came on to power in the box but no picture came up. It is on the right setting on tv and white light comes up with...

Paramount plus

Where can I find this app/channel on Virgin? It says everywhere that it's available but I cannot find it at all. Even when searching. I have the full package 

Unable to delete recordings

I’m unable to delete recordings.  If I try it sluggishly shows ‘deleting recording’ but the programme isn’t actually removed and still shows on the ‘recordings’ page.The recording can still be played despite having tried to delete several times.Any i...

g0akc by Problem sorter
  • 7 replies
  • 0 kudos

Resolved! Mini box won’t power on

Hi, A day or so after installation, my mini-box won’t power up. There is no light on the front and the unit is unresponsive. I’ve tried this with the power adaptor for the main box and still no joy so the issue is definitely with the box itself.Any i...

Resolved! Recordings & links all wiped off

Hey after upgrading to 360 a few months ago & initial problems being solved, it's happening again. Turned box on today & all recordings & series links to record have been deleted, all apps (prime, netflix, iplayer etc) won't save log in info. Tried r...

JMcA21 by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! ITVX App not accessible Code CS2400

I have recently had VM installed. Tried watching ITVX and after 10 minutes or so I get the App not accessible error message. There is no problem with any connections as the Wi-Fi is still working well and I can access ITVX outside of VM, I.e on my iP...

Sue1006 by Joining in
  • 1 replies
  • 0 kudos

Catch up issues

I'm having an issue with the catch up service. When I find the show I want to watch and select whatever episode I want, I then hit "watch" and then nothing happens. I tried pressing it a few times and I've reset the box but the watch option is still ...

Katelyn by Joining in
  • 1 replies
  • 0 kudos