Forum Discussion

falcon2's avatar
falcon2
On our wavelength
24 days ago
Solved

VM Source problem on TV

Yesterday the TV and 360 Box turned off unexpectedly. I did the usual unplugging etc and eventually things came back but not for long. For the next hour one or other or both devices were switching themselves on and off. I checked the service status on VM and it turns out that there was an intermittent fault in the area. Give it 24 hours. Today, the TV and Box are working but there is an orange colour on the service status for the TV.

The Samsung remote doesn't now work the TV apart from showing the source. The VM remote operates TV and Box but there's no source button. The VM icon has completely disappeared from the TV and the source shows as Skytv. Should I be bothered by this, surely the source should be VM?

The HDMI cable is connected to the normal port, not the ARC3? one, is that correct? When I was reconnecting everything yesterday I did go to the ARC3 one and no internet was forthcoming so I guess it's now in the right one. All settings show as OK on VM ( apart from TV ).

If you're still reading this, you can see that I'm hopeless with technology! I'm reluctant to use the chat facility at this stage as I put myself under pressure and start pressing the wrong buttons. Therefore, any simple steps advice would be gratefully appreciated Thanks.

 

  • Vikki_M's avatar
    Vikki_M
    18 days ago

    Hi falcon2,

    We're sorry to hear about the issue you're having with the TV source channel. 

    We would suggest resetting the TV to default as this may fix things.

    Has an engineer visited to check the service? Are you able to view your Virgin TV services?

    Please pop back to us when you can. 

8 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    24 days ago

    On what basis is your TV labelling certain inputs as "VM", "Sky" or whatever else? I would expect it to have "HDMI-1", "HDMI-2" and so on - and then somewhere in your TV menu settings, should be an option to choose "1" for HDMI-1, "2" for HDMI-2 and so on.

    Whatever an input is physically labelled as, on the back of your TV, should correlate to an input on the menus.

    • falcon2's avatar
      falcon2
      On our wavelength
      21 days ago

      On the basis that when I press source on the TV when it goes off, it says Sky. The box is connected to HDMI1. All is working, I'm just wondering why the VM icon doesn't show up on the TV , next to Sky, as the source.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    24 days ago

    The source button on the TV360 remote is in the bottom right hand corner (TV input) , just below the number 9 button, as per the screenshot shown below.

    The linked thread <Here> might help with the TV set source showing as Skytv.

     

    • falcon2's avatar
      falcon2
      On our wavelength
      21 days ago

      I've just pressed that, it says Sky, now I can't get back to VM!

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        18 days ago

        Hi falcon2,

        We're sorry to hear about the issue you're having with the TV source channel. 

        We would suggest resetting the TV to default as this may fix things.

        Has an engineer visited to check the service? Are you able to view your Virgin TV services?

        Please pop back to us when you can. 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    24 days ago

    Do you have a Sky box? I'd expect the 360 to be connected to HDMI 1 and Sky to HDMI 2, and you select the correct source with your TV remote. If this remote is playing up, change the batteries.

    • falcon2's avatar
      falcon2
      On our wavelength
      21 days ago

      No, I don't have a Sky box. The batteries are fine. I've connected to HDMI 1. All I'm saying is that on the front of the TV it used to have the VM icon with a tick in it. Now it has gone and when I use the Samsung remote for source, it says Sky. I'm just about to try newappollo's suggestion above. Thanks for replying.