Virgin TV 360
For all Virgin TV 360 questions
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 24 replies
  • 0 kudos

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
  • 1 replies
  • 4 kudos

New box - channels missing

I’ve had a 3rd 360 box installed but it doesn’t have the extra channels that I pay for - sky sports, sky movies, kids etc.Have turned the box off at the mains as suggested in the FAQ’s but did not work.I think I need Virgin to update the box with the...

dkirb by Joining in
  • 4 replies
  • 0 kudos

BBC1 states APP not accessible

So everytime I try to access BBC1 channel 101 not the iplayer app but the proper channel I get hit  with this on my screen, does anyone else ever get this or does my box need a new flash from virgin???

BrianG1 by Tuning in
  • 5 replies
  • 0 kudos

Resolved! Setting recordings on 360 far into the future?

Hi, Is it possible on 360 to set recordings for programmes that you know will have a future season coming out but aren't currently available as you could on the older software please? E.g. BBC Africa Eye will have more episodes coming out in the futu...

jamest6 by Joining in
  • 5 replies
  • 0 kudos

LG and Virgin compatibility issues

This is a weird one which is driving me mad!I had an old Pioneer 428xd plasma and had compatibility issues when I upgraded to the 360 box, the Virgin engineer could only get it to work if we selected 1080i rather than 1080p, he suspected either TV or...

Delete Recording but keep Series (360)

We have Virgin 360. My other half watches Eastenders and Coronation Street and these are on Series Record. We now have loads of watched episodes that I want to delete, but the only options I have is:Delete RecordingDelete all & cancel future recordin...

Resolved! 360 with Harmony remote

Has anyone had any luck getting a Harmony hub-based remote to talk to the new 360 box? Looks to me like the new remote is bluetooth not IR, so the 'teach commands' functionality doesn't work. I think that Harmony does have bluetooth, but no idea how ...

Isolator cable too short

Hi there,I'm new to Virgin and I've got my self set-up kit but the isolator cable is too short to reach my TV box. I think I need an extension cable. I was actually told this wouldn't be a problem when I was buying the package instore and on the phon...

LehaneH by Joining in
  • 6 replies
  • 0 kudos

Resolved! Removal of old box default

Hi we've just been sent a new v box upgrade. We were told the old box would get the signal and act like the new box and that when we received the new box plug the new one in and we're good to go. Every thing on the new box is great except we can't re...

Recording not working

When we play back a program recorded earlier this week, the playback is (usually) very unsatisfactory.  Sound especially is stuttering and sometimes the picture also.Watching programs on catch up sometimes has the same problem.Is anyone else having p...

gph by Tuning in
  • 4 replies
  • 0 kudos

Error code CS1011

Hello I received my 360 main box and mini box today but have had trouble setting them up. I keep getting the error code CS1011. I received a text to say my service was activated and have spoke to customer services that just told me I couldn't get an ...