Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 24 replies
  • 0 kudos

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
  • 1 replies
  • 4 kudos

Resolved! annoying 'delete this recording? ' message

still getting to grips with the 360 upgrade including the crap remote impossible to use in a dark room, but what is really boiling my water is the message that pops up on screen when playing back a recording. Just as a programme is reaching a climax ...

Resolved! Netflix sound drop out

I've read a few posts and none cover this issue.I have the TV360 box and it works great for virgin content. Its connected via HDMI to my Panasonic TV which has hdmi Arc to my Panasonic sound bar.   Sound has been great (PCM 5.1). This week I've been ...

Funkstar by Joining in
  • 1 replies
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Sound Sync Issue

I have just upgraded to 360 and now I am having problems with the sound going out of sync after about 20 mins. I have the exact same setup as before the upgrade, every other connected device is fine.Called support and they just blamed my sound bar an...

paulf018 by Joining in
  • 20 replies
  • 0 kudos

Remote turns tv on and off repeatedly

Hi,My Virgin Media 360 remote has very recently started to turn my Samsung TV on and off repeatedly and won't allow me to press any of the buttons (Home, Guide etc).I have tried to re-boot the remote by holding TV & rewind for 10 secs, and also TV & ...

DaveyR by Joining in
  • 4 replies
  • 0 kudos

Link Remote to Sky Glass

Hey all,I may be the first person to try and do this in the UK haha, but has anyone been able to link their Virgin 360 remote to a Sky Glass TV?We left Sky this week and got Virgin 360, however we have not been able to pair our remote to the TV to co...

App not accessible

I'm trying to watch the adventures of robin hood on bbc2 and up pops app not accessible, error code cs2400. I'm not even trying to open the app up. Can't watch robin hood because of it 

Playback recordings

I've got 2 tivo boxes that have been upgraded to 360.I've set programmes to record on the living room box, but when I try to watch some (not all) I get a message saying it cannot connect to my other box. Not sure why it needs to connect to the 2nd bo...

kab1892 by On our wavelength
  • 8 replies
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New Power cable

Hi there. Please can I request a new power cable for my box. The one I have is faulty. Thank you!