Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Sky Movies HD - Picture/Sound Corruption

I have screen corruption and stuttering sound on multiple Sky Movies (HD) channels - on both boxes - especially bad on rom com and thriller right now.Anyone else getting the problem?

speedski by Tuning in
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How long to get 360 update from V6 and also netflix logon

Hi alli just renewed my package and im getting 360 and Netflixbut there doesn't seem to be any info on how and when these will be updated in the documents,i asked and they said they will send a remote out for the 360 and update it but how long does t...

Resolved! Serious sound issue sky sports uhd

Hi, I've got really serious problem with the sound. Forget the cutting out with Dolby Atmos, that is nowt compared to this problem.There is a guy called Andy Hinchcliffe just "recycling" absolute nonsense. So agressive tone. Oh goal, he's going to te...

Oxo29 by Dialled in
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TV 360 Power Supply Failure

The power supply for my Virgin TV 360 box has failed. The box comes on for about 15 minutes then abruptly switches off. The time that it stays on varies with how busy it is so, for example, if I'm watching a programme while it is recording another it...


Recordings - can't scroll down.

Hi, if I say recordings the list is displayed. Red line underneath first program. I can't scroll down to the next program.To delete a program I'm having to use the recordings tab and scroll through the pics. Not ideal. Help please.

Oxo29 by Dialled in
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Resolved! 4K / UHD on BT Sport Ultimate

Today, I was watching City V Newcastle on BT Sport Ultimate. I noticed the picture wasn't that great. I clicked on info and it said "HD". I compared the image with BT Sport I HD, and it was the same. Last week, I also thought the image for the footba...

Resolved! Recording

Is there a way to record only new shows rather than reruns. I could before the 360 "upgrade".

MrG_04 by Joining in
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Problems recording on 360 box

Is there a problem recording programs on 360 box?We cannot record, it either says try again later or the throbber just keeps circling. 

PaulVP by Dialled in
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Episodes not recording in order

 See for example. What’s the point of me watching episode 5 (aired on 14th May) when episodes 1-4 don’t air until 29th May. I need to follow the story and watch them in order. Why is this happening. It’s not just this program it happens to. 

stsommers by On our wavelength
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No sound on SD

Hi all of a sudden I'm not getting any sound on any SD channel which includes the +1 selectionPictures and sound are fine on HD.I have checked the cabling and have firmly reinserted the HDMI one , and have also done a factory reset on the 360 box, bu...

ewaf88 by Tuning in
  • 3 replies
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