Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
hiAt the moment i am having issues with the mini box with this service.Is that it cannot communicate with the main box and start a new recording to that box egI have the main box wireless against my wifi6 routerAnd the mini box by fully wired into my...
I have just changed my tv to a LG OLED5C2" model.When trying to setup 360 remote to pair with new tv. 360s tell me I have a match and tv volume controls show when I press volume on screen and sound increase or decreases successfully. I press on scree...
Just wondering if there's any news about when the switch to 360 boxes is going to be mandatory, presumably once VMs contract with TiVo comes to an end (don't know when that is, may have already happened) there will be some limited time period for thi...
i know the supplied 360 box remote works on r/f ..i need a second remote and forum members have suggested the one for all 7125 .has anyone tried the one for all 1240?...the info on this remote suggests it can connect to the 360 / ziggo..
Hi there. So I just took delivery of the new tv360 box that was sold to me last week as an upgrade and a way to lock in the cost of my service for 18 months, to avoid the massive incoming price increase.I moved to virgin 12 months ago after 10 years ...
Got the email to upgrade and get a new controller which came and the box ran an upgrade automatically and now it’s completely unusable. The recordings won’t play, just crashes and shows error CS2200When trying to watch apps we get error CS2400When we...
Hello,I have had issues with my V6 box since September which involved members of your executive team being involved along with the AFM and 10 tech visits. Part of the attempted ‘fixes’ was to upgrade both my V6 boxes to TV360 which didn’t cure the is...
took another forum members top tip and purchased the ONEFORALL URC7125, which works great!I can now see the darn thing better in the dark and don't keep fat-fingering the wrong buttons.However a couple of missing 'features' I liked from the VTV360 re...
HiI’ve got the TV360 and keep getting the same issue. Black screen with sound and I use a Samsung Frame TV. I’ve contacted Samsung and they say it’s Virgin and I’ve contacted Virgin and had an engineer come over and put a new box with cable in and th...
Just got back from a fortnight's holiday and found that the 360 box will not turn on.I have tried rebooting it 4 timesButton colour ScreenPink Welcome in multi languagesPink BlackPink Ple...
