Virgin TV 360
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Forum Posts

Wrong Power Cable for TV box

Like others have found before my tv box was delivered with the wrong power cable. The chat bots are awful as this issue is not listed. I finally got through to an outsourced call centre. Clearly what I needed wasn't in the script. I was informed a ne...

Ipldntln by Joining in
  • 3 replies
  • 0 kudos

Upgrade to watch recordings

I've recently got the new TiVo box on the 6th of January as part of my new package. This includes the Mega TV Bundle.I haven't been able to watch any of my recordings as it keeps telling me to upgrade, I can't even delete them. I've called Virgin a h...



The subtitles have gone missing on itv1+1 - for the second time in a week. All other channels are ok- where are they?

kathyd by Joining in
  • 10 replies
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Recordings starting at end!

Now getting very fed up with this problem. Nearly every recording I play comes up with Delete/Keep and thinks it’s at the end of the recording. The only way to play it is to wind back to the beginning. But it’s playing from the beginning it’s only th...

mark53c by Tuning in
  • 4 replies
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Resolved! Apple TV+

Apple TV+ was available through my to box then I get a subscription notification that it is ending. Was it only trial through virgin?

vander18 by On our wavelength
  • 12 replies
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Recording BBC iplayer

I have just switched from sky to virgin, I can’t see how you can record catch up programs from iplayer to 360 box…you can on sky, am I missing something?

Bobw55 by Joining in
  • 7 replies
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Sound cutting out for a second repeatedly

I have an issue when watching virgin tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no apparent regular frequency, but enough that it's annoying - any suggestions to resolve this?Thanks

Byfoja03 by On our wavelength
  • 90 replies
  • 1 kudos

Virgin 360

Phoned last night to get my box working again, someone was supposed to phone back and sort this. That did not happen and this morning my box is still on please wait.

David6 by Tuning in
  • 7 replies
  • 0 kudos

i can't get sound in 5 1 when using Netflix

Hi, i can't get sound in 5 1 when using Netflix, Virgin movies work fine in 5.1. I have tried all settings on the Virgin box and only 2.1 works. I can get 5 1 Netflix ok through my Blue Ray player app ok.