Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 26 replies
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360 Remote Control Not Connected (Again)

The short version of this post is that our current 360 remote control has stopped connecting to the paired 360 box.The batteries in the remote are in good condition. Attempting to repair the remote with the box, following a factory reset, failed and ...

Kelmon by Joining in
  • 5 replies
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Virgin 360 box blank screen

Woke up this morning and tv is showing blank screen. Sound is fine on it. Its not my HDMI or TV as these have been tested. Click on any channel shows picture for 5 secs then goes black. Sound still plays. I have rebooted everything.  It's a pain in t...


I'm wondering if Forbidden Door is going to be on demand? Double or Nothing wasn't earlier in the year so is forbidden door going to be there on sun?

Hub box issue

Can anyone tell me why the light on my hub is showing red and not white please?  This has been going on for 5 days.  I have contacted Virgin many times and have been sent messages in how to fix the issue.  I followed instructions but no change.  Then...

Tinny low quality sound

I dont know what it is but some recordings and live channels sound like they have the microphone inside a tin bucket, very poor quality some channels are fine but some are really bad and its only a recent thing, it seems to come and go on different c...

EnderXi by On our wavelength
  • 4 replies
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ITVX not opening

Itvx has suddenly stopped, it just does not open at all. All other streaming apps seem fine. Any ideas?

Netflix Lagging

We recently got a new wifi router and updated to 360; the quality of Netflix is terrible; the sound is constantly distorted and the sound lags behind the picture. I experienced this before, but it was resolved by pressing pause and play again (very a...

Rach2904 by Joining in
  • 3 replies
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