Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 26 replies
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Remote control down button sticks

Hi there. We had Virgin installed at the weekend. Everything is fine apart from the down button on the remote. It skips down twice instead of once. I’ve tried the reset option that I’ve seen on other posts but nothing changes. Also tried to use the a...

smitrit by Joining in
  • 5 replies
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Resolved! TV360 Activation

We upgraded our T3 Tivo boxes on Wednesday this week to TV360 and replaced our SH2. TV360 and cable modem connected into the wall socket via an existing splitter.All looked to activate fine and I put the new modem into 'modem mode' and got Wifi conne...

eckers by Tuning in
  • 9 replies
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iPlayer UHD

I cannot watch BBC iPlayer UHD content through my TV360 VM box. Additionally, there are no UHD icons on any programmes. If I watch iPlayer through the native app on my TV (Samsung QN90B), UHD icon is displayed on relevant programmes and can be watche...

PGGLancs by Dialled in
  • 11 replies
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360 difficulties

Two boxes, 1 upstairs, the other downstairs. Separate cables from splitter fitted by VM.If I record a programme, we both get it. If wife records a programme, I sometimes get it!This is a complete and utter shambles compounded by the fact that it's “r...

auldyin by Dialled in
  • 8 replies
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360 box not delivered

Morning Virgin Teami recently started a new contract and was expecting a delivery of the 360 box and remote. The remote arrived but not the box. Please advise. Thanks Andrew 

Jacko67 by Joining in
  • 1 replies
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Resolved! 360 Picture Freezing & Blackout

Over the past few weeks, I have had a recurring problem with both my 360 boxes (updated V6s). Between thirty minutes and an hour after switching on the picture will freeze and then black out for maybe ten seconds. The picture then returns and everyth...

thrice by Superfast
  • 12 replies
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360 tv wont allow Netflix 4k

 Ever since my ‘upgrade’ to 360 from V6 and moving my Netflix to Virgin account for billing I have been unlabelled to get 4k content.  As you can see my Virgin account confirms my premium package and just today Netflix direct upgraded my package for ...

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Edp22 by On our wavelength
  • 4 replies
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