Virgin TV 360

Resolved! 360 has deleted all the recordings

Hi our 360 ( this being a TIVO box that was converted to 360) has deleted ( very annoyingly) all of our recording and now has minimal planned recordings. Seemingly can’t recover the deleted items. From what I can read this means the box is becoming f...

Disney plus app freezing

When I'm watching Disney plus it's flashing black or freezing or the screen goes blue. Only does it when watching Disney app .

CS2400 error

I've had an issue with BBC1 and BBC2 for weeks. An App not accessible error appears with a CS2400 error. I habe tried restarting the box. I have also contacted virgin and was given a 5 day resolution time but this has elapsed and its still not resolv...

Pixelation on certain channels

On sky witness hd and film 4 hd I have noticed in the background poor picture quality and blocky picture especially in action moments. I have a Sony soundbar connected where the virgin box 360 is connected to my soundbar then soundbar connected to tv...

Home button not working correctly on remote / tv screen

Hi - I’m having problems with using the Home button on my remote. Pressing the button takes me to the Home Screen but thereafter the tv sticks with no other actions possible from the remote ie can’t move sideways to say Apps or Recordings. Only way t...

Resolved! Remote not pairing to 360 box

Hi there, My mother in law is having issues with her 360 TV remote / box. The remote doesn’t seem to want to pair to the box at all. I have tried practically everything possible. We have been on the phone to Virgin countless times. They have sent 3 n...

Resolved! Audio syncing issue on Samsung Soundbar when watching from Virgin TV 360

I recently got a new Samsung TV and Samsung Soundbar (Samsung HW-S60B), and now there is an audio delay when I watch anything via the VM TV 360 box with the soundbar.For example, if I watch Netflix via the app on the Samsung TV, the sound is fine.If ...

Updating two v6 boxes

HiI have just upgraded to 360 on one of my v6 boxes and got a message saying I will receive my remote in 5 days.All good but as I have two V6 boxes and read they will update at the same time. Will I automatically be sent two remotes?When I go to upgr...

Remote wont control tv

Just updated to tv360, remote will not control tvWhen trying to pair it sees tv, but won't pair saying, sorry some services not available right now we working hard to fix. Messages code CS9993.I have tried everything else from suggestions and help l...

Ordered 360 Upgrade. No confirmation or remote control

I ordered the free upgrade via live chat last Saturday as both 360 boxes gave error when trying through the app.I’ve not got any confirmation of this change and no shipping information from Yodel.how long does this usually take?thanks.

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