Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Resolved! Netflix sound out of sync with new 360 upgrade

Since upgrading to 360 netflix sound is terrible and way out of sync, it did this before but I could fix this by changing the audio setting from 5.1 to original, but this does not work with the new upgrade.

Subtitles - change font and size?

Just got a 360 box and successfully set up.  Regarding Subtitles I'm very disappointed in the font used looks very slightly out of focus.  Not very reader compatible and there's no option to change either the font or its size very disappointed.  Pers...

Noxin by Joining in
  • 8 replies
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Need a replacement TV360 remote control

I have been down several online rabbit holes.Phoned up, couldn't get to a human being to speak to, was texted a link which was useless.Any chance  one of the admins can help with ordering a replacement TV360 remote control please? 

Cunny71 by On our wavelength
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No TV channels now for well over a week  what is going on  and when is this getting fixed and what kind of reimbursement are we getting for losing a service for so long all we see is this The customer service with this provider is shocking and they ...

VM360 Channel 4 App - 4200-DRM-FAILED

When trying to play any progromme on the Channel 4 App I'm getting the dreaded "Well this is embarrasing" message accompanied by 4200-DRM-FAILED. Any ideas please folks?I have unplugged it at the mains and left it for a couple of minutes but still th...

360 remote batteries

I have a 360 box and remote. I have changed the batteries and used duracell AAA. The remote seems to burn through them in about 2-3 weeks. Is there a certain battery that I should use instead or do you think there may be a problem with the actual rem...

Setting up TV Channels 100:70 on Sky Sports on Second Box

I have recently started a new deal/contract which meant me keeping the same package. Since today - probably the day the "new package went live", I get "Setting Up TV Channels 100:70" when trying to watch the premium Sky Sports Channels (501-508), all...

Online upgrade not activated

I upgraded to Sky Sports HD, Sky Sports UHD and added Kids channels online on 28th August. I received email confirmation of the order with an order reference and was given an 'estimated activation date' of 31st August. It is now 3rd Sept and it has n...

ml2uk by Joining in
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Resolved! Recording Films

I have a problem recording films where the film is split into two parts (Great Movies, Movies 24 & other channels that show movies in multiple parts excluding advert breaks) where it is split by Movie News or other short 5-minute programs - it record...

Resolved! subtitles v360 default

is there any way to make subtitles on by default on the virgin 360? I can get them for each channel but they disappear once the box has been turned off overnight.