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V6 box problems after returning to Virgin

I have just returned to Virgin for my TV after leaving Sky.  I signed up for an offer of virgin tv360 with tv mix and sky sports.  I've had nothing but problems connecting since plugging the box back in.  I had an email saying that my contract starte...

gunner81uk by On our wavelength
  • 569 Views
  • 8 replies
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360 upgrade problems

I've recently started a new contract with the new 360 upgrade included, I currently have the V6 box and was sent a new remote controller but when I tried the upgrade it came back with an error MA1/15/40 after attempting a reboot this did nothing, so ...

greenman by Joining in
  • 276 Views
  • 2 replies
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Error code 2200 and 2217

Error code 2200 and 2217Virgin media recordings and playbacks are not working. I’ve had an engineer in and a new box still not working.6 weeks still no fixpaying a lot of money for service I’m not receiving 

No Remote with Replacement TV Box

Virgin sent me a new, primary, TV box. It arrived on 3/2 but I only installed it today (13/2) because I had recordings I wanted to watch (which were unavailable to stream). But when I got to the bit in the instructions about pairing the new remote wi...

GuyMal by On our wavelength
  • 455 Views
  • 5 replies
  • 0 kudos

No end of issues - frustrated

I had a v360 box and mini box installed in October last year, the equipment itself worked fine although I considered leaving due to issues with bills and customer services, however i stuck with it…wish I hadn’t bothered!!!!!i have the recording box i...

360 remote not working and cannot reset it

I have 360  TV and the remote is not working properly.it started with vol + not workingThen sometimes the red light stays on. I cannot reset it due to buttons not responding.obviously I've already changed batteries.I've also tried to order online but...

nikko by On our wavelength
  • 273 Views
  • 3 replies
  • 0 kudos

Cancel subscription

HelloMy contract is due for renewal soon however I wish to cancel.  I do NOT wish to renew and have sourced another supplier.I wish to give notice of my intent to cancel.Can this be done on here ?I will provide account details if this can be done.Tha...

Gibbo47 by Joining in
  • 347 Views
  • 4 replies
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Resolved! Help please - Senior moment relating to 360/Multi box settings

Hi all,Following a replacement TV, I experienced a senior moment relating to either a cable connection, or a Box to Profile mixup, which on completion, resulted in the same recording history on our Master 360 box - and the Multi box used by my wife u...

Siralli by On our wavelength
  • 377 Views
  • 2 replies
  • 0 kudos

New Virgin media 360 customer - What HD??

I have HD movie channels and they all seem low in quality? Is this normal? Checked all settings and they’re fine. I get actual hd on bbc channels for example but movies are terrible! Even Netflix is low quality for HD, I get much much crisper picture...

brukeo6 by Joining in
  • 227 Views
  • 1 replies
  • 1 kudos