Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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How to order an engineer?

I got a self-install pack but am having trouble installing it. Want to schedule an engineer but don't see this option on Any suggestions?

Watching on slave unit - recording stutters!

Now that I understand the difference between (what I'm calling) the master & slave units, I have a problem when watching a recording on the slave unit - the pictures stutters and is unwatchable. This only appears to be an issue if I'm trying to watch...

TV 360 remote

I've upgraded recently to the 360 and have difficulty getting it to turn on with the remote. Seem to have to press the red button several times or hold it down before anything will happen. Am I missing a trick here or is this normal?


I am seeing reports that apparently Paramount+ will arrive on Virgin UK from 2023. --RayW2  

RayW2 by Dialled in
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Resolved! Netflix/Prime jumping

Hi, I've contacted Virgin without success, ie no call back? I just wondered if anyone else has "jumping" when on Netflix etc? Live TV and recordings are OK.Thanks  

No TV / Broadband

Can’t believe VM services, I have had no TV/Broadband since 2nd October-22. The VM status just keeps changing every few hours.Called 0345 454 1111 didn’t tell me anything new.

lraja by Joining in
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CS2004 error code

I have a new box and can get most of my channels but some still come up with the above code. I have done everything and still get some channels stating this code

Hebir by Joining in
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Cannot upgrade to 360

Over a week ago I received a new HUB 5 plus two 360 remotes to upgrade my existing V6 boxes. I fitted the HUB but put off the 360 upgrade for a while as we had things on the hard drives we wanted to watch.A couple of days ago the upgrade 360 option f...

antonypg by On our wavelength
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Power usage

Hi All,I have tried calling 150 for this but the lady did not understand the question so hung up!!! Like most people I have been looking at what devices are plugged in 24/7 to see if any could be controlled via an on/off timer. As part of this I was ...

Resolved! Radio on 360

Trying to find Magic or Heart radio on 360 but unable to find any channels, normally 901 onwards - please advise 

Susied53 by Joining in
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