Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 30 replies
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Netflix pauses at 90 seconds on every movie

Whenever I start a movie on Netflix (on 360) after about 90 seconds, every single time, the screen goes blank for 5 seconds or so and then the movie continues.This is EVERY movie without fail.Any ideas?

Paul_I by Superfast
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Are there any plans to add the "wishlist" feature to the 360 software (like on the Tivo v6)?

Pollyp40 by Dialled in
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Virgin TV 360 remote

Sorry if this isn't the right place but I'm hoping it is and that someone can help.I have a LG smart TV and a Virgin box. The remote is paired to it and works fine but I wanted to know if there was a set of buttons to push so I can navigate the actua...

yuto21 by Joining in
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Resolved! Create Series Links in 360

I have just switched over to 360 and want to know how to create series links for programmes which are currently not playing, so when the new series starts it automatically starts recording instead of me having to check every day to see if the new ser...

Beanieb by Joining in
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Resolved! Series link change

How do u change a series link with no upcoming shows on a 360 as I don't want old shows recording??Also how do I change the length of time any recordings are kept for Or do they delete after a set time. On my old v6 YOU decided and not VIRGIN Tia Dav...

Gunga_62 by Dialled in
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Tv black when you turn virgin on

hi when we turn on the virgin box the tv stays black it can up to an hour for us to see anything , we have rebooted and the tv works fine so we know it’s the virgin service but this is ridiculous , we had to change boxes recently and have only had th...

jayr50 by Joining in
  • 9 replies
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V360 upgrade

My box did a software upgrade and all my recordings are gone. Is there any way to get them back?

Re: M63 Error Code

I have the exact same problem. How can I force the update or which number do I need to speak to as the one given by your advisors in chat is automated then cuts you off after sending a useless text 

dbond86 by Joining in
  • 6 replies
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Netflix not loading

For the last couple of months Netflix will not load up on my 360 box, logo comes up and red circle like it’s buffering but nothing. Works on every other device and my smart tv just not the box, all other apps work on the box. Tried resetting the box ...

Will88 by Joining in
  • 8 replies
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No Tv box sent

Hi.I recently joined virgin media and ordered the broadband and TV 360 package. I receive the broadband but never the TV package. I’ve been going round in circles trying to find an answer. I have even gone to cancellations and said just cancel the 36...