Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 26 replies
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Resolved! One Touch Access

Why I was with Sky the remote had a button that allowed you to go straight to your recordings.Do you know if Virgin has any plans to introduce this?

Stanl by Dialled in
  • 4 replies
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Resolved! 360 Remote paired with Sont Bravia but no volume control

Hello AllThis worked fine for 4 months but I tried using eARC on the Sony TV with an amp (which didn't work out - amp was incompatible) and now I've no volume control with the Virgin remote. I'm abale to pair the remote with the TV and during the pai...

Resolved! CS9996 Error - no Ethernet connection to V360 Box

Hello all.The Ethernet connection has dropped out from my V360 Box with an error code: CS9996I’ve checked all the connections and restarted several times and they seem fine, but still no connection via Ethernet. However, there is an internet signal c...

Resolved! HDMI Signal to switch off TV 360 from LG tv

I have a set up of a TV 360, LG C2 tv and Sonos Beam.When I switch on the tv it will ask if I wish to switch on the 360 (which I have set up as a "Ziggo" STB based on other instructions on this forum to be able to be able to use the C2 remote to cont...

banhamm by Up to speed
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STILL unable to activate Netflix!

Been told 3 times now that I would receive an activation email within 24 hours and never received. Lost all confidence in the team that take calls/WhatsApp messages to even understand what the issue is!Within  my account I see the following and no ma...

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Resolved! 360 app

Is there an app that lets me set my 360 box to record when I’m away from the house?

Resolved! Volume not finding tv

Hi I’ve tried to pair my virgin 360 remote with my Sony Bravia tv so I can use volume by following the instructions. But it doesn’t work. I’ve also entered my tv model number. Any help would be great 

Volume not working on 360 remote

Remote has been working fine since we got it in July. Tv on/off and channel up/down are working but volume won’t. Have tried the following:Changed the remote’s batteries, re-paired by holding tv+0 for 10 seconds, did a factory reset by holding tv+rew...

J_b86 by Joining in
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Resolved! V6 Upgrade to 360

I have had this upgrade for about 3 months and my tv box keeps having black screen moments where it flashes off then back on, i think i need a new replacement tv box as i ave reset, changed cables and it has not made any difference.

Virgin 360 Box

I ordered an upgrade from my Tivo box to the 360 box. All I have so far is a new fancy remote. Tried to upgrade Tivo box with 360 download but just shows error message. Will I get a new box sent out to replace the Tivo box?

DaveM5 by Just joined
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