Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
I am a new customer. Only had Virgin service for 6 weeks....Tech support have been advised, but say they can only pass the fault on.I can see from searching this forum, I'm not alone and this has happened multiple times to others.
Hi, I am looking for help with my set up please.I have had vm broadband on the hub 3 for several years….due to thick walls etc I use it in modem mode and use a mesh for wifi and had no problems. I recently added basic tv to the package and was sent a...
I have read on different posts that I can only watch on one device at a time, but on other posts it is two ae a time. Which is it?
Hi,My Mum’s 360 box is often having problems with audio jitter with Tv programs. The same live TV channel through her aerial has no sound issues.The problem can happen with both live TV and streamed content.It happens at different times of the day.An...
I had a Scheduled Technician visit today....he rang the intercom but never showed up at my apartment.
First game of the season and picture judder and sound outages are back with a vengeance. It only on Ultimate, same as all the posts last season. When it was called BT.The only 4K atmos channel in my package and its unwatchable. Please don't welcom...
This one is a weird one, I work as a field technician so I thought I'd know the answer, however I'm watching the foott tonight and I'm getting jittery pictures and slight freezing on only this channel TNT Ultimate, happend on the very first game of t...
When i try to record anything at all I just get an error message saying 'unable to do that try later'. If I try to play any recorded content I get an error CS2214 unable to play then the tv360 box reboots itself. The box is connected by ethernet to ...
Frustrated by TV 360, any advice gratefully received- voice control a gain but-Volume set too low-don't know how to increase.Have to set subtitles every time I watch a programme.Cannot watch in fast-forward with subtitles.Movies no longer have star r...
it won't record itv or itv+1 , emmerdale, catch up doesn't work, neither does the itvx app via virgin, works fine via chromecast though. other channels tape fine, some other itv programs taped, last weekend, nothing seems to have moved time slot. hav...
