Virgin TV 360
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Forum Posts

TV 360 box will not start up

My main TV 360 box is stuck on the welcome screen with an orange power light. It had been a bit temperamental for the last couple of months, requiring a factory reset on a few occasions, but now it will not start up at all.The internet connection is ...

garner by Dialled in
  • 984 Views
  • 8 replies
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Virgin TV Box broken but no support available

So my box just keeps restarting after Welcome screen. According to other posts here, this generally means the box needs replacing. It's too late to call for support and the online chatbot says it will connect my Whatsapp but never does, or if I say I...

JBadman by Joining in
  • 690 Views
  • 2 replies
  • 0 kudos

Resolved! Managing Series recordings

One thing I dislike about 360, is there doesn't seem to be a list of series links and nowhere where you can edit them. I won't to see the series links all in one place, to be able to change the destination of the recording and also modify the episode...

m0bov by Tuning in
  • 974 Views
  • 5 replies
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Scrambled picture on certain recordings

New 360 box ( checked all connectors are tight) but recordings for stv are scrambled and aren’t even of the show I was recording! I hate the remote with it too and the clunky steps you now have to take to access recordings, info etc instead of 1 butt...

paris by Dialled in
  • 361 Views
  • 1 replies
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Picture sticking

Hi, just had a virgin 360 box and new Wi-Fi connection installed today The Wi-Fi is getting 480mbps so no issue there However, the tv is noticeably sticking/jumping every couple of seconds for half a second or so. Was trying to watch football and it ...

Oldham92 by Just joined
  • 183 Views
  • 3 replies
  • 0 kudos

TV box stuck in welcome

My new TV 360 box was installed in September. Today while streaming I noticed the box light blink amber a few times before remaining amber. Now the box is stuck in the welcome screen and does not respond to the remote. I have rebooted my router, swit...

Upgrading TV package though my virgin media app

Hello quick question, I upgraded my TV package to mega TV though the my virgin media app and was just wondering how long it takes to get the channels. I only upgraded yesterday but have an order number etc

ignoic by Joining in
  • 244 Views
  • 3 replies
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Error code MA1/4/11

Hi I am trying to follow 360 upgrade process however halfway through it stopped working and now I keep getting error code MA1/4/11. Any ideas how to fix this.  I have switched V6 box off several types and even reset wi-fi but error code keeps appeari...

Resolved! Virgin TV, Keep it simple.

Recently i helped an elderly neighbour reconnect to virgin. Another friend of his encouraged and helped move him onto Sky Stream. It totally confused him, to be fair it did me a bit. It looks great but trying to find the program guide, what a palaver...

Yaesu by Tuning in
  • 20920 Views
  • 2 replies
  • 3 kudos

MA1/4/11 TV 360 Upgrade Error

I have received my new remote and have tried to install the upgrade today but it’s failed and I keep getting this error message.  I have tried all of the suggestions from other forum posts (turning off an on, attempting to reboot, turning off and on ...