Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 30 replies
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Virgin Box Menu Greyed out

 I cannot select any option on my set top box menu. Home remains white, but everything else is greyed out and remote won’t select. I’ve rebooted the box several times, resent it and reset the WiFi but nothing changed it. Also remote control down and ...

AshHUtch by Joining in
  • 5 replies
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Resolved! Itv2 hd not working

Now that ITV sd channel had gone and replaced with ITV2Hd the channel dosnt work even with and box reset Any help would be much appreciated to sort this. 

Tv360 - upgrade problem

VM is a total joke! engineers can last week to upgrade my TiVo to 360… app was in the menu so they change my existing box to a new TiVo box. Still no app for upgrade. The engineers were on the phone to VM for an hour and at the end, had the old n...

Cristv by Joining in
  • 1 replies
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Resolved! Help pairing remote with TV360

Hi all, just got connected with Virgin after moving from sky.mostly going great (though noticeable that the wifi struggles to reach parts of the house sky did - but an extender should solve that). Anyway, we have a 49in Toshiba TV, about 2 years old....

patomlin76 by On our wavelength
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Resolved! 360 box slow or unresponsive

Can watch live TV but apps and recorded programmes hang, they might start but then stop for a while, then re-start, then stop. Tried to use iplayer but that's similar. It's been rebooted without success. Don't want to do a factory reset and lose reco...

SJClark by Tuning in
  • 5 replies
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Tv box

I've been recently having problems with my tv Box. I can't connect to my apps to view my programmes. It is saying hub disconnected but the hub is fine. There is a flashing light on my tv Box too, which goes away when I turn the tv box on and off and ...

Tracy04 by Joining in
  • 6 replies
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V6 box hard drive failure - need replacement box

Hi, after upgrading my V6 box to 360 and losing all my recordings I have now run into a hard drive failure. Reboots take forever and a factory reset has done nothing to help and now I'm unable to record anything or rewind live TV etc. Had no issues w...

daitch72 by On our wavelength
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Resolved! VirginTV 360

I received new handset for Virgin TV 360 and tried to install/upgrade yesterday. However, an error message came up MA1/4/40 and asked me to try again later. I contacted Virgin (nightmare trying to get to speak to a person) the be told that the proble...

Recordings deleted

Our box claimed it was 99% full, but only had 15hrs of recordings. Went into the box  tonight and all we have left is 4 random recordings. Reset the box and went back in and some of the recordings now have ! By them and we are down to using 1% althou...


My 5 doesn't work when added through Voice recognition. E.g "fireman Sam" and then it finds an episode on my 5 app but then it's just a black screen or a spinning wheel!Thanks