Forum Discussion

Pamela09's avatar
Pamela09
On our wavelength
26 days ago

New box making whirring noise

Hi, my 360 box was changed due to a faulty hard drive on 28/6/2025 unfortunately the new box is constantly making a whirring noise. Can you help please. 

5 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    24 days ago

    Hi Pamela09, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the new box is making a noise. There is a fan located in the box so please ensure the box is in a well ventilated area. 

    Is the box extremely loud or is it just a little more noticeable than your previous box? 

    Pop0 back and let us know so we can help further. 

    Many thanks, 

    • Pamela09's avatar
      Pamela09
      On our wavelength
      23 days ago

      Hi, thanks for your response . My previous boxes didn’t make any noises so this one is very annoying and it is well ventilated where it is. I’ve lifted the box slightly and I’m hoping this will solve the problem, up to now I’m not noticing the sound. Fingers crossed it’s sorted. 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        21 days ago

        Hi Pamela09 

        Just checking in as it's been a few days - has the sound stopped?

        Best,

  • Pamela09's avatar
    Pamela09
    On our wavelength
    15 days ago

    Hi, yes the noise has stopped, thankfully. I’m just puzzled as to why I didn’t have to do this with my previous boxes. 

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      12 days ago

      We're glad to hear this is sorted for you

      ^Martin