I’ve recently upgraded my second box to 360, the box has been working, but it no longer boots up and sticks on the welcome screen. The box also makes a strange noise which I think is the hard drive. I have turned the box off and also tried the reset procedure. Do I need to contact virgin?
Calling Virgin would be the quickest way. You can try calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
I have turned the box off and also tried the reset procedure
Which reset procedure did you try?
Pressing + and power button while turning on at plug
Hi again Pikemanmick1
Thanks for replying. I'm not saying this is going to work but recently people have had more success by using the - (minus) button instead of the plus button.
Try turning off the 360 by the switch on the back of the box; then on the front of the 360 box hold down both the standby/power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.
You could also try the three fingered salute, which is switch off on the back of the box; then on the front hold down the plus, minus and standby/power buttons at the same time, and switch on again whilst keeping all three buttons pressed down. When it restarts you might see a message it can't acquire the channels. If so press OK and let it restart again.
