Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi,I find the 360 upgrade a little confusing as an existing customer with 2 V6 boxes.A while back I was sent an email saying I could have it for free however I wanted to watch a load of recordings on my existing boxes, two weeks later I was ready hit...
most annoying
Before I install my new Virgin TV 360 box, will all recordings & series links transfer over from the old TiVo box?
Hi. I had virgin media installed to our house last year and wan to move the location of the router 3/4 metres away from where it currently is. is it right I need to pay £25 for an engineer to come out and do that? It’s seems daft if soThanks
Hi.We have two set top boxes. I am set up on one with my Prime account so can view Amazon Prime ok.My wife set up herself as the user on the second box and doesn't have Prime. Of course we can't currently view Prime content on this box as a result.I ...
I have lost my VirginTV 360 remote and need to order a replacement how do I do this
Hi,The audio on my 360 stutters really badly, most noticeable when i'm watching Netflix/Amazon Prime but that might be related to the fact i watch a lot of films. The stuttering is particularly noticeable when music accompanying a film kicks in to t...
Just upgraded to 360, main box downstairs no problem, but upstairs, TiVo not showing “ready to upgrade to 360” message, so how can I upgrade my upstairs box please.
Hello, I'm making this post on behalf of my older father who recently changed to Virgin Media for the 360 TV box package & internet.We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into t...
My living room 360 box upgraded to 4.45 half an hour ago and it caused me major headaches.I suspect the upgrade failed, because when I turned my 360 box on, there was just a blank screen with no audio. No amount of turning the box off and on would h...
