Virgin Media 360 - Netflix - No Sound

[Jezza31]

Excuse me asking this afresh but other responses seem to have been archived. I have a V6 box running 360. For Netflix only, other apps are OK and TV ok I get no sound. It has been occassional up to now and a restart of the box has cured. Reloading Netflix alone does not resolve. Today i have restarted twice, checked other apps, tried reloading Netflix, xhecked connections and speed and still get no Netflix sound. I know from past experience that if I contact Netflix they will recommend restarting the box which won't assist.

Any thoughts or suggestions on a fix?  Thanks

[roy247]

I would try turning match frame to off it's set to on, it used to be with Netflix that the screen might miss some frames when the films frame rate is detected and changed, also with Netflix users have had problems with it loading when set to on but switched off it loads OK.

If it's set to off you could try switching it to on to see if it makes any difference.

[David_Bn]

Thanks for reaching out to us @Jezza31, and we're sorry to hear of the issues experienced with the Netflix services on your set top box.

Can you please confirm if the troubleshooting suggestions from @roy247 have been attempted at all?

Do you experience any sound issues on other streaming services at all?

Thanks,

David_Bn