Virgin 360 remote

[GeoffBeck13]

When pressing the back arrow on my Virgin 360 remote it used to rewind 10 seconds, now it mostly goes into fast rewind. Similar when using the back arrow when on the guide it suddenly shifts back hours. Is this a common fault?

[Gareth_L]

Hello GeoffBeck13.

Thanks for your post and welcome to our community.

Sorry to hear about the issues you're facing with fast rewind and back arrow on our guide.

The rewind option should have 4 arrows with each arrow pressed resulting in a faster speed.

The channel guide should always go to to the previous show.

It might be best to power down your 360 box to see if that helps.

I’d like to investigate this for you anyway.
If you don't mind, I’ll need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[newapollo]

---

@GeoffBeck13 wrote:

When pressing the back arrow on my Virgin 360 remote it used to rewind 10 seconds, now it mostly goes into fast rewind. Similar when using the back arrow when on the guide it suddenly shifts back hours. Is this a common fault?

---

When you refer to the Back arrow button, it sounds like you are referring to the rewind button directly to the left of the Play/Pause button. This does have 4 rewind speeds  as suggested by Gareth_L  - it's possible that this button has 'stuck' so a reboot should fix it, or try cleaning the remote/inserting new batteries.

If you press this button when in the EPG (channel guide) it goes back 24 hours each time you press it. In the same vein, if you press the fast forward button whilst in the TV guide then it moves the guide forward 24 hours for each press of the button.

You need to be pressing the navigational button to the left of the OK button when in the EPG (Guide)  to scroll back through the current days listing one program at a time. Similarily pressing the right navigational button when in the EPG (guide) advances the current days listing one program at a time.

[GeoffBeck13]

I am talking about the navigational button left of OK - it used to move a programme or recording back 10 secs now it goes into fast rewind. Similarly on the epg it would go back one programme, now shoots back to beginning of day 

[GeoffBeck13]

am talking about the navigational button left of OK - it used to move a programme or recording back 10 secs now it goes into fast rewind. Similarly on the epg it would go back one programme, now shoots back to beginning of day.

Rebooting the box doesn’t help

[newapollo]

Hi again @GeoffBeck13 

Just for testing purposes, does the same thing happen if you use the remote control** function  on the TVGo app?

If not then  it would appear to be a faulty 360 remote.

**You can control your Virgin TV 360 box from your device with the TV Go app. Here’s how:

On an android mobile or tablet:

Click on the TV/remote icon to the left of the search looking glass, and Connect to the 360 set top box. Then click on the remote control icon.

I can't check how that works on an ios device at present, but according to <this page> 

• For iOS, tap the Connect to TV icon at the top right hand side of the screen.

You can also control the 360 using TVGo via a web browser on a computer virgintvgo.virginmedia.com 

[Kath_F]

Hi GeoffBeck13, 

Thanks for coming back to us on this one. I can see my colleague has sent you a private message in order to help support you further. Please reply to the message and he will offer assistance. 

Many thanks,