TV 360 remote incompletely paired

[Lhmbb]

I have just upgraded to 360 from V6 and gone through the pairing process with my Panasonic Tv, the volume works Ok, and I can turn the TV off but not on with the 360 remote. I've seen else where about putting the box into "pairing mode" but that didn't work

[Daniel_Et]

Hi @Lhmbb, thank you for your post.

We're sorry to hear about the problem you're having 😔

Have you tried following the advice provided in this YouTube video here?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Lhmbb]

I had a message on my screen to tell me it had paired but it still won't let me switch it on

[newapollo · Accepted solution]

Hi Lhmbb 

The black TV Power button on the top left of the 360 remote enables you to turn the TV On/Off independently of the 360 box.

The red Set Top Power button on the top right of the 360 remote switches the 360 On and Off, plus if 'One Power' is enabled it will switch most TV's On and Off at the same time as the 360 

Have you gone into the 360 Settings > System > One Power  and turned it to On?  This enables HDMI connected devices to be turned with the 360 remote?

You also need to have HDMI-CEC enabled on your Panasonic TV.

Panasonic (HDAVI Control, EZ Sync, or VIERA Link for CEC)

This can usually enabled by pressing the MENU button on your Panasonic remote. The use the directional buttons to highlight Setup and press the OK button. Then select HDMI control, and select CEC function then select ON.

[Lhmbb]

Thanks, switching the One power on seems to have fixed it

[newapollo]

Thanks for updating the thread @Lhmbb 

Aky other queries just holler and we'll do our best to help.