Netflix App won’t load

[iancoady]

The Netflix app has stopped working on my box. The other apps still load okay but Netflix brings up the ‘N’ logo with the loading circle and then it won’t go any further. I can use Netflix on the TV upstairs so it’s not a Netflix or broadband issue. It just seems to be Netflix on the V6 box.

I could try rebooting the box which has fixed app issues before but has also wiped my recordings at the same time so trying to keep that as a last resort.

[japitts]

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@iancoady wrote:

I could try rebooting the box which has fixed app issues before but has also wiped my recordings at the same time so trying to keep that as a last resort.

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You're likely remembering the "clear and delete all" reset option which would do exactly as you describe, as well as leaving your V6 in a reboot loop. The plain-vanilla "restart my TiVo box" is perfectly safe to use, is the next step in your situation, and is actually an option I've used myself this afternoon.

[newapollo]

Hi @iancoady 

It looks like you have a 360 box and not a V6 as you've previously posted in the 360 forum <here>  with a 360 error code - you should try the following:-

Go to Home > Settings > Audio & Video >  Match Frame Rate > set  'match frame rate'  to Off

[japitts]

@iancoady 

That's a good spot by newapollo. You'd posted in the V6 forum which is for V6 boxes running TiVo-software. This box will have the TiVo-logo in the top-right corner of the menu, next to the video preview. TV360 boxes use the same hardware but very different software that is fundamentally not TiVo.

My advice would stand for TiVo-software, but if your box is running Horizon/TV360 software then won't work.

[roy247]

Rebooting the box shouldn't delete your recordings, a factory reset of the box using the keep recordings option also shouldn't delete your recordings.

[nodrogd]

There is currently an ongoing fault Ref 011218215 “Apps on V360 like BBC iPlayer, Netflix & YouTube may unavailable at the moment”. Current fix time is 4pm Mon 4 March.

[Steven_L]

Hey iancoady,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with Netflix, how are things looking at the moment, has your issue been resolved or is it still ongoing right now?

Kind Regards,

Steven_L

[iancoady]

It’s still ongoing. The Netflix app still scrolls and won’t load but the other apps are fine

[Daniel_Et]

Hi @iancoady, thank you for your response.

We're sorry to hear the issue is still ongoing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel