Netflix won’t load

The Netflix error UI-800-3 typically indicates that information stored on your device needs to be refreshed. Since you've already tried rebooting your box and router, here are some additional steps you can take:

1. Sign Out of Netflix:
   • On your Virgin TV box, go to the Netflix home screen.
   • Navigate to "Get Help" or "Settings" and select "Sign Out."
   • Sign back in and try accessing Netflix again.
2. Clear Cached Data:
   • If your Virgin TV box allows it, clear the cached data for the Netflix app. This can help resolve any corrupted data issues.
3. Reset the Netflix App:
   • On some devices, you can reset the app to its default settings. Check your Virgin TV box settings for this option.
4. Restore Default Connection Settings:
   • If you've customized your network settings (e.g., using a VPN or custom DNS), revert them to default and try again.
5. Reinstall the Netflix App:
   • If possible, uninstall and reinstall the Netflix app on your Virgin TV box.
6. Contact Virgin Media Support:
   • If none of the above works, the issue might be specific to your Virgin TV box.  Or wait for one of the forum team to respond, it could take a few days for them to get back to you

You can also find more detailed troubleshooting steps on the Netflix Help Center. Netflix Error ui-800-3 | Netflix Help Center

Hi Kiwis,

Thanks for your post and welcome to our community. 

We're sorry to hear about the issues you're having with Netflix.

Has the advise from the community here helped resolve this?

If not, please pop back to us and we'd be happy to help further. 

If you are still having problems I would try a factory reset of the 360 box using the keep recordings option.

Some of the previous advice about reinstalling the app on the box isn't possible.