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CS2217

jackymullen
Tuning in

When trying to view recordings the code CS2217 comes up, have factory reset the 360 box, checked cables etc but still having issues, can anyone assist with this issue.

1 REPLY 1

roy247
Community elder

So can you still not pause, rewind and record as in yesterday's post if the answer is yes then can you watch apps to rule out a network connection problem because the 360 relies on a connection to Virgin's servers if the answer is yes then it does sound like a hard drive problem.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.