Forum Discussion

cbeaney's avatar
cbeaney
Tuning in
2 years ago

error CS2217

I cannot view recordings and get error CS2217

  • Is this just on a 360 main box or between a 360 main box and mini box. Previously there have been problems if the Virgin hub is set to modem mode, are you using your own router.

    You could also check your service status in your My Virgin Media account or try 0800 561 0061 which should give you problems down to post code level if they are known about.

     

    • cbeaney's avatar
      cbeaney
      Tuning in

      Hi,

      This is on my 360 box.  Looks like there’s a problem with the box and I’m being sent a new one. Unfortunately won’t be able to record anything over Christmas!

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team

        Hey cbeaney Thanks for reaching back out to us on the Virgin Media forums. 👋🏼

        I'm sorry to hear about the issues with the TV 360 box and also not being able to record anything during the holiday period.
        Let us know how it goes with the new box and how it is following the setup.

        Reach out to us for any other queries and we'll assist.

        Kind regards,
        Ilyas.