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wannieb's avatar
wannieb
Joining in
2 years ago

CS2217 - Apps not loading, recordings not starting

Over last 5 days the TV guide channel logos disappear, background on Home page disappears, Apps are not all loading now, and to top it all recordings not loading either. Restarted the box each time this happens and some things do start working again for a short space of time then it just goes wrong again. Last time done though still not letting me watch some recordings. Was working fine before this time, when I go to the website to try to get help to fix the issue the virgin media website doesn't full work and pages don't load saying that the page doesn't exist. Usual shoddy Virgin Media it seems

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  • roy247's avatar
    roy247
    Hero
    2 years ago

    How is the box connected to the hub ethernet cable or wi-fi, if live TV is all ok then from you have said it looks like a problem with your network connection to the hub.

     

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 years ago

    Hi wannieb 

    Welcome back to the community forums 

    Sorry to hear you're having issues with your set top box.
    I can see on the systems at our side that you have since been in touch with the team and all seems to be resolved for you now . Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).