I have had the new V6 /360 box for 10 days and have problems with the audio synchronisation.
My TV is a 4 year old 50" Sony Bravia with Sony sound bar. When I had the Tivo and the model before it I never had any problems.
The audio is okay with the soundbar off but when using the soundbar the audio drifts after about 5 mins. I have tried Dolby On/Off settings , audio delay set to 20m/sec and follow audio On/Off. All work for 5 mins then drift.
I have telephoned Virgin on 2 occasions the 2nd time getting through to their 2nd tier support. Went through all the power down re-boot etc but still the same issues.
Anyone else have this problem and any suggestions?
Hi, I have same equipment sony tv and sound bar , sound disappears completely once or twice every hour . Switch off sound bar and back on sound back .Like you tried new leads and every setting on box ,rebooted bar and tv still same . No fault if box off and just tv on & blu Ray on . Never had this fault on V6 . Got to be glitch in box , not impressed as Virgin don't seem to be interested about fix.
I always try to sync to a live broadcast like the news, you can nearly get the presenter in sync but if they show a video interview on the program the sound will be out of sync on the video, I know there can be technical reasons for this but quite often it is a long way out. Like you I never had a problem with the Tivo V6, also I like the way they tried to deflect the problem to your sound bar which was ok before the 360.