Forum Discussion

MrUnhappy2's avatar
MrUnhappy2
On our wavelength
5 years ago
Solved

Audio Sync problem with new 360 box

I have had the new V6 /360 box for 10 days and have problems with the audio synchronisation. My TV is a 4 year old 50" Sony Bravia with Sony sound bar. When I had the Tivo and the model before it I ...
  • Wulbury's avatar
    Wulbury
    5 years ago

    After advice from 3 different tech guys on the phone I finally got one who talked me through how to solve the problem So the fault is fixable it's just getting the right agent to talk you through it

Wulbury's avatar
Wulbury
Tuning in
5 years ago

I also am having problems with audio sync.I have a 3 year old Philips TV Ian getting this problem on all channels without using soundbar It is not a TV fault as I never had any problems with V6 box 

Virgin told me that they had fixed fault online but 2 hours later fault reappeared. Also when I switch on after been off at mains I have to switch TV off and on twice

  • MrUnhappy2's avatar
    MrUnhappy2
    On our wavelength
    5 years ago

    Hi Wulbury,

     

    Looks like we are not alone !

    • David_Bn's avatar
      David_Bn
      Forum Team
      5 years ago

      Sorry to see we've been unable to fix this on our end.

       

      Have you perhaps spoken to the manufacturer of the sound bar to see if they're aware of the problem and have a workaround to fix this?

       

      Kindest regards,

       

      David_Bn

      • MrUnhappy2's avatar
        MrUnhappy2
        On our wavelength
        5 years ago

        Hi David,

         

        Thanks for your reply but as my system worked okay with the old Tivo and predecessor it has to be a problem with the 360 box.

         

        Virgin do not want to know.!