Forum Discussion

dodgymexican1's avatar
dodgymexican1
Tuning in
5 months ago

Audio sync problems

I have just upgraded to a Senheisser Ambeo Mini soundbar. It has only one hdmi output which my Philips TV goes into. My 360 goes into my TV. There is no audio sync issues through my TV and it's apps. On the 360 no sync issues through the apps but when it comes to watching 'live' and 'recorded' TV the audio sync is completely out.

I have changed audio settings to PCM 5.1 (hdmi only) which seems to fix the issue. But sound is only output in PCM 2 channel which makes my soundbar useless as it outputs 12 channels Dolby atmos.

 

All apps on 360 output proper audio re Disney plus Dolby atmos etc etc.

Any suggestions?

 

Thanks 

audio sync
PCM
SoundBar
  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    5 months ago

    Hi there dodgymexican1 

    Thank you so much for your post and welcome back to the forums it's great to have you here. 

    I am so sorry that you have faced this issue and thank you again for posting. Can I just confirm does this issue only occur when the sound bar is connected? 

  • dodgymexican1's avatar
    dodgymexican1
    Tuning in
    5 months ago

    No there is a audio lag through the TV speakers too. If I change the 360 box to PCM there are no issues. All the apps on the 360 and through my TV there are no issues. It's just when I watch 'live tv' or recorded TV. Looking at other threads on here I am not the only one with this issue.

    • John_GS's avatar
      John_GS
      Forum Team
      5 months ago

      Good morning dodgymexican1 

      Thanks for coming back to the thread. 

      Can you confirm if changing to PCM fixes both Live TV and recordings?

  • dodgymexican1's avatar
    dodgymexican1
    Tuning in
    5 months ago

    Yes it does. I have had to spend £160 on HD Fury 4K Arcana 18Gbps to fix the problem. I can now watch live TV and recorded TV in the source they were broadcast ie Dolby surround rather than down grade to PCM. Surely Virgin are working to fix this as there are loads of threads about this?

  • dodgymexican1's avatar
    dodgymexican1
    Tuning in
    5 months ago

    Further to this there is no lag on my PS4 and it goes straight into my tv via hdmi which points that the 360 box has some kind of fault...

    • Kath_P's avatar
      Kath_P
      Forum Team
      5 months ago

      Hi dodgymexican1, 

      Thanks for coming back to us and updating us on this. We're happy to hear that you've been able to resolve this. 

      We will pass on the feedback to the relevant teams so they can keep an eye on this. 

      Please keep us posted on if you have any further issues. 

      Thanks,