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MrUnhappy2's avatar
MrUnhappy2
On our wavelength
5 years ago
Solved

Audio Sync problem with new 360 box

I have had the new V6 /360 box for 10 days and have problems with the audio synchronisation. My TV is a 4 year old 50" Sony Bravia with Sony sound bar. When I had the Tivo and the model before it I ...
  • Wulbury's avatar
    Wulbury
    5 years ago

    After advice from 3 different tech guys on the phone I finally got one who talked me through how to solve the problem So the fault is fixable it's just getting the right agent to talk you through it

tafrock's avatar
tafrock
Superfast
5 years ago
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But negative sound delay won't solve the problem lukdd. The sync delay varies   sometimes its OK sometimes its not. 

 

Is there a reason why you can't connect via optical direct from box to amp. It works fine. Hdmi arc seems to be the problem 

  • luk34dd0's avatar
    luk34dd0
    Dialled in
    5 years ago
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    Actually you're correct there about the - audio sync. It wouldn't really solve the issue.

    I could use optical but only from the TV to the sound bar, not from the 360 box to the sound bar directly (I'll try it later).  This is because I use a few apps on my TV to watch content and my soundbar can only receive one input (I hope I've explained that properly).

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box","id":"message:4446863","revisionNum":1,"repliesCount":370,"author":{"__ref":"User:user:778685"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Virgin_TV_360"},"conversation":{"__ref":"Conversation:conversation:4446863"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4446863"},"body@stripHtml({\"truncateLength\":200})":" I have had the new V6 /360 box for 10 days and have problems with the audio synchronisation. My TV is a 4 year old 50\" Sony Bravia with Sony sound bar. When I had the Tivo and the model before it I ...","body@stringLength":"733","rawBody":"

I have had the new V6 /360 box for 10 days and have problems with the audio synchronisation.

My TV is a 4 year old 50\" Sony Bravia with Sony sound bar. When I had the Tivo and the model before it I never had any problems.

The audio is okay with the soundbar off but when using the soundbar the audio drifts after about 5 mins. I have tried Dolby On/Off settings , audio delay set to 20m/sec and follow audio On/Off. All work for 5 mins then drift. 

I have telephoned Virgin on 2 occasions the 2nd time getting through to their 2nd tier support. Went through all the power down re-boot etc  but still the same issues.

Anyone else have this problem and any suggestions?

 

Thnks

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I have had the new V6 /360 box for 10 days and have problems with the audio synchronisation.

My TV is a 4 year old 50\" Sony Bravia with Sony sound bar. When I had the Tivo and the model before it I never had any problems.

The audio is okay with the soundbar off but when using the soundbar the audio drifts after about 5 mins. I have tried Dolby On/Off settings , audio delay set to 20m/sec and follow audio On/Off. All work for 5 mins then drift. 

I have telephoned Virgin on 2 occasions the 2nd time getting through to their 2nd tier support. Went through all the power down re-boot etc  but still the same issues.

Anyone else have this problem and any suggestions?

 

Thnks

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But negative sound delay won't solve the problem lukdd. The sync delay varies   sometimes its OK sometimes its not. 

 

Is there a reason why you can't connect via optical direct from box to amp. It works fine. Hdmi arc seems to be the problem 

","body@stringLength":"287","rawBody":"

But negative sound delay won't solve the problem lukdd. The sync delay varies   sometimes its OK sometimes its not. 

 

Is there a reason why you can't connect via optical direct from box to amp. It works fine. Hdmi arc seems to be the problem 

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After advice from 3 different tech guys on the phone I finally got one who talked me through how to solve the problem So the fault is fixable it's just getting the right agent to talk you through it

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After advice from 3 different tech guys on the phone I finally got one who talked me through how to solve the problem So the fault is fixable it's just getting the right agent to talk you through it

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Audio Sync problem with new 360 box","moderationData":{"__ref":"ModerationData:moderation_data:4593411"},"body":"

Actually you're correct there about the - audio sync. It wouldn't really solve the issue.

I could use optical but only from the TV to the sound bar, not from the 360 box to the sound bar directly (I'll try it later).  This is because I use a few apps on my TV to watch content and my soundbar can only receive one input (I hope I've explained that properly).

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Actually you're correct there about the - audio sync. It wouldn't really solve the issue.

I could use optical but only from the TV to the sound bar, not from the 360 box to the sound bar directly (I'll try it later).  This is because I use a few apps on my TV to watch content and my soundbar can only receive one input (I hope I've explained that properly).

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