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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 504 Views
  • 0 replies
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Virgin Media mobile and Tube Wifi

Since the system for the tube wifi has changed i can't connect and i can't see anywhere to get instructions baout what to do to let me connect. I understand i'm supposed to now try and connect to 'Wifi Extra' but when i do this it asks for a usename ...

AdeyBee by Joining in
  • 1836 Views
  • 18 replies
  • 1 kudos

Service Barred Excceded Credit Limit

I own my phone and wanted to switch to a monthly plan, so chose to leave o2 for virgin. My import and new service was finalised today and immediately after setting up my online account, I saw the 'services barred' message as 'credit limit of £50 exce...

Kcg73 by Joining in
  • 316 Views
  • 1 replies
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Can’t receive texts or calls

Since porting my number from EE to Virgin Mobile I’ve been unable to receive calls or texts from other networks. It’s been 2 months now. I’ve made several calls to Virgin and they changed the SIM card but still a problem. I’ve checked my settings are...

My switch to O2

In January I was contacted by Virgin Media. The agent was very pleasant and polite but she had a very strong accent which made her a bit difficult to understand at times.She was offering me an upgrade to my Virgin TV service, which is another issue o...

Temporary sim

HiPlease help me! 2 months ago i had to changed my contract because when i joined a year ago i was under a discount and the full price of £77, i couldn't afford. So i call virgin media to change it and the only deal the advisor could give me was £44 ...

Roaming abroad but cannot send text

Hello  Similar to another post I need to send a text to my bank.Virgin can text me as each time I restart I get a text saying you will charge me a fortune.  Regardless I cannot send any text.I have roaming switched on but all I see is Virgin cannot s...

Resolved! In US and phone constantly saying refreshing sim data

Before going to US I turned off data roaming and mobile data. Since being in US I can use WiFi however phone heating up and constantly getting Refreshing sim data message flashing and using a lot of my battery.Do I need to do anything else? My phone ...

mtosgood by Joining in
  • 1070 Views
  • 10 replies
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Refund on transfer to o2 via Volt

Have upgraded to Volt and my VM number ported to o2. My final mobile bill from VM was a credit due to transfer to o2 taking place shortly after previous bill. I have waited  to see whether the credit would be refunded via direct debit but the normal ...

Resolved! PAC

I lost my old SIM card but need to get PAC for new account 

Jed12 by Tuning in
  • 1433 Views
  • 15 replies
  • 0 kudos