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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
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WiFi Calling - Samsung Galaxy s10+

Since switching to Virgin Mobile I have had nothing but problems with wifi calling.Previously with O2, wifi calling worked perfectly. I have had WiFi calling switched on at the Virgin end however it appears that the phone requires a Virgin Mobile Sig...

Can't adjust any settings in Services on Virgin Mobile

I just switched to Virgin Mobile and downloaded the app and wanted to change some settings, but everything returns the error message (EC5071) 'Something went wrong - We're currently experiencing issues with our systems'. I can see from looking that t...

gorag69 by Joining in
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13$ overcharge for 500k data

My dad bought a mobile phone from virgin. I was with them and we told them he only needed to talk to the phone sometimes, when he goes on the road for work and needs it in case something goes wrong. So we took the cheapest plan possible (25$/month, w...

Need access to remote gate number at work

I have just joined Virgin as my previous provider was useless (not saying which bit guess a number between 2 & 4).At work we have a motorised gate that most open with a fob. As I am further up the food chain I have access to opening it via my phone. ...

No mobile signal abroad (outside EU)

I'm currently in Colombia and I have no signal with Virgin Mobile. I've checked out this page about roaming outside of the EU (specifically in Colombia) and have followed all of the "Why is data roaming not working abroad?" steps listed here.Here are...
siansian by Joining in
  • 11 replies
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Virgin Media mobile and Tube Wifi

Since the system for the tube wifi has changed i can't connect and i can't see anywhere to get instructions baout what to do to let me connect. I understand i'm supposed to now try and connect to 'Wifi Extra' but when i do this it asks for a usename ...

AdeyBee by Joining in
  • 18 replies
  • 1 kudos

Service Barred Excceded Credit Limit

I own my phone and wanted to switch to a monthly plan, so chose to leave o2 for virgin. My import and new service was finalised today and immediately after setting up my online account, I saw the 'services barred' message as 'credit limit of £50 exce...

Kcg73 by Joining in
  • 1 replies
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Can’t receive texts or calls

Since porting my number from EE to Virgin Mobile I’ve been unable to receive calls or texts from other networks. It’s been 2 months now. I’ve made several calls to Virgin and they changed the SIM card but still a problem. I’ve checked my settings are...