In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
When I try to make a call, I get an error message saying "calls to this number cannot currently be connectedWhen I call 789, I get the same error message.I also cannot send text messages or use mobile data.I have had this SIM for years and this just ...
Replacement sim not active, it also doesn't ask for pin code when inserted into phone is this OK?
I have just crossed the tunnel into France and have pulled up at the first service station so that I can get my map up and get directions for where I need to go. However when I have tried to switch my mobile data over to roaming it just comes up with...
I'm currently unable to change my mobile phone plan via the Virgin Mobile portal.I'm greeted with "This action cannot be carried out as the Financial Account has a soft lock active." No PAC code has been requested, no payment has been missed, I've on...
Hi,I’m unable to access my betting account website when on mobile data. I can only access when on Wi-Fi.the below message pops up.“Safari cannot open the page becauseit could not establish a secureconnection to the server.”
At the moment virgin mobile users login to their mobile account through virgin mobile, however I'm wondering if we will continue with the same login details after the change over automatically to o2?
We had an unlimited SIM deal as part of an Oopmh bundle which we have now changed from so I need to change to a new SIM deal. I can’t get a PAC code to keep the number because it says we have chosen to end our contract without switching but I can’t s...
hi, unable to find my device credit agreement or pin, as now moved to o2, i need to see what is outstanding, can anyone help thanks
Help I’m on holiday in Europe have no local network service so can’t send or receive text messages or phone calls. Only have WiFi. Virgin account wont let me turn roaming on says about soft lock on account. It really should not be this difficult!!! C...
HiLike soooooooo many people, I placed a new mobile contract order 2 months ago (online) and everything went through, verification, direct debit confirmation and Yodel delivery confirmation. Waited for the order to arrive, nothing arrived, contacted ...
