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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 670 Views
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Number hasn't ported – stuck in limbo.

Hi,I trying here as I’m not getting any help speaking to Vigin Customer Services and this is an issue that goes back to 21st April!I recently moved from O2 to Virgin Mobile with a SIM only tariff.A PAC code was provided to VM and a new SIM card was r...

MF999 by Joining in
  • 279 Views
  • 2 replies
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Cant connect calls

From about 3pm I have not been able to receive incoming calls and I now cannot make outgoing calls. Can't call customer service due to this & cannot login to my online account as I have forgotten my deets and they want to send a text to reset it 﫠Mob...

Nelly91 by Just joined
  • 232 Views
  • 1 replies
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Lost credit agreement details

I have closed the bank account that the credit agreement is signed up to and have lost the emails containing my credit agreement info and key. I need these details so that I can change my banking details.

Need a security key to view my credit agreement

I'm trying to pay off my remaining loan taken for my handset, but to be able to view the credit agreement I need a security key which I don't have. I no longer have the emails I received when I first took out the agreement last year. Is there any way...

Voicemail pin while abroad

Hi Having the same problem, am already abroad and don't recall setting a PIN so am locked out.  Any help greatly appreciated! Thanks

Order upgrade

Hi, I have been trying to upgrade with virgin media since the 4th may. I was told I passed the credit check and would get a call within 24/48hrs to approve. This never came and still hasn’t! I have called repeatedly since then to be told that the bac...

Ellie23 by Joining in
  • 383 Views
  • 6 replies
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