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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Can't update various account details

I switched from EE to Virgin a little while ago. I've gone to change some details (like email address, as it's linked to a soon to be deactivated email) and I've found there are a number of things I can't change. I can't turn off par...

Security key

HiI am just looking for the security key to view my credit agreement, however i don't seem to have the email with it on Thaks

Resolved! Refreshing sim data

I recently came to Virgin Mobile with a sim only. My phone keeps coming up refreshing sim data numerous times a day. Its been nearly a month and still doing it. Anyone have any ideas?

Robbo61 by Tuning in
  • 11 replies
  • 1 kudos

Changing Data allowance on child's phone

I have 3 accounts on the family plan for myself and my two children. My son is proving to be an awkward, ungrateful teenager so i no longer wish to supply him with as much data on his phone but i still want to ensure he can ring and text me in an eme...

Yodel returned to sender

HiI placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. and delivery tracking information. On the day my phone was due to be delivered I checked Yodel who informed me t...

jonjam by Joining in
  • 7 replies
  • 0 kudos

Scam call?

Just got a call from 08004089340. Said it was Virgin but sounded like a scam!

hansi by Fibre optic
  • 2 replies
  • 0 kudos

Resolved! Connecting to voicemail

I have a voicemail alert but when trying to connect to my voicemail from France the connection cuts out immediately after dialling. I have my PIN at the ready and have accessed voicemail from France before, but there seems to be a problem with connec...

EEdgar by Tuning in
  • 10 replies
  • 0 kudos

Transfer esim to new phone

I have had esim with virgin mobile on my iPhone 11 Pro since October 2022. I decided to upgrade to iPhone 13, and in an effort to transfer my esim, I text READY to a number which deactivated my esim and now I’m unable to activate the esim profile on ...

Andynic2 by Joining in
  • 7 replies
  • 0 kudos

Resolved! Can't receive calls or texts after porting

Hi,I ported my number from Three Mobile on Friday 12th June and, other than receiving text messages directly from Virgin, I have not been able to receive calls or texts from anyone else ever since.  Somehow, I am able to make calls - seems like a spl...