In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I have closed the bank account that the credit agreement is signed up to and have lost the emails containing my credit agreement info and key. I need these details so that I can change my banking details.
I changed networks in April and have issues with iMessage and Facetime not recognising my migrated number from GiffGaff. I get an error message requesting that I re-insert the sim card to use my number rather than the temporary sim number.I have been...
I'm trying to pay off my remaining loan taken for my handset, but to be able to view the credit agreement I need a security key which I don't have. I no longer have the emails I received when I first took out the agreement last year. Is there any way...
Hi Having the same problem, am already abroad and don't recall setting a PIN so am locked out. Any help greatly appreciated! Thanks
Hi, I have been trying to upgrade with virgin media since the 4th may. I was told I passed the credit check and would get a call within 24/48hrs to approve. This never came and still hasn’t! I have called repeatedly since then to be told that the bac...
How do we know when we are switching to 02 ?How can we check to see if we have switched already ?
I am about to upgrade to a smartphone for the first time. At present I have a Binatone Big Button (SM312) mobile phone, which takes a standard size sim card. The upgrade is the iPhone SE (2022) which I'm told requires a nano-SIM card. So what do I do...
My dad has his migration date to move over to o2 plan today 15th may so he left his phone on all sunday night and into today and he has just had a text message saying that they could not do the migration so they would try again next month and would b...
I wanted to view my plan but I get the message "This action cannot be carried out as the Financial Account has a soft lock active" After viewing previous posts I havent had any correspondence regarding any changes
Hi,I'm trying to switch to virgin mobile but when I do the credit check, it says my address is not listed and so it doesn't allow me to progress any further. How do I get around this?Thanks
