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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Can I check if someone called me?

How do I check if someone called me.I'm being told I was called on 22 March 2023 but no missed calls showed up on my phone.Can virgin mobile check this to see if I was called? 

Resolved! Mobile Network Signal

Has anyone been suffering with little or no mobile phone signal - in & around Ambleside ( Lake District ) all was fine until approx 9.30 am

roba by Tuning in
  • 1 replies
  • 0 kudos

Can't update various account details

I switched from EE to Virgin a little while ago. I've gone to change some details (like email address, as it's linked to a soon to be deactivated email) and I've found there are a number of things I can't change. I can't turn off par...

Security key

HiI am just looking for the security key to view my credit agreement, however i don't seem to have the email with it on Thaks

Resolved! Refreshing sim data

I recently came to Virgin Mobile with a sim only. My phone keeps coming up refreshing sim data numerous times a day. Its been nearly a month and still doing it. Anyone have any ideas?

Robbo61 by Tuning in
  • 11 replies
  • 1 kudos

Changing Data allowance on child's phone

I have 3 accounts on the family plan for myself and my two children. My son is proving to be an awkward, ungrateful teenager so i no longer wish to supply him with as much data on his phone but i still want to ensure he can ring and text me in an eme...

Yodel returned to sender

HiI placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. and delivery tracking information. On the day my phone was due to be delivered I checked Yodel who informed me t...

jonjam by Joining in
  • 7 replies
  • 0 kudos

Scam call?

Just got a call from 08004089340. Said it was Virgin but sounded like a scam!

hansi by Fibre optic
  • 2 replies
  • 0 kudos

Resolved! Connecting to voicemail

I have a voicemail alert but when trying to connect to my voicemail from France the connection cuts out immediately after dialling. I have my PIN at the ready and have accessed voicemail from France before, but there seems to be a problem with connec...

EEdgar by Tuning in
  • 10 replies
  • 0 kudos