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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 453 replies
  • 0 kudos

Calls connecting but callers cant hear me and vice versa

hi, i am having repeat issues  with phone calls almost 50% of the time that  if I call someone or someone calls me when the call connects both parties can't hear a thing. I have to hang up the line and call that number again and then it works fine.I ...

Amaar by Joining in
  • 3 replies
  • 0 kudos

Resolved! Roaming, no audio

I am currently in Spain and I am having problems with receiving calls. The phone rings but when I answer there is silence, I cannot hear the caller and they cannot hear me. I can call them back and all is good. I have tried my SIM in a different phon...

kroakie1 by On our wavelength
  • 41 replies
  • 1 kudos

Offer when upgrading

I recently upgrading my mobile with the Samsung flip, the upgrading included £300 Adidas vouchers. How and when will I receive these?

Resolved! Signal is now poor

Over the last couple of months , we have noticed the signal strength on our mobiles has deteriorated.  Even in outlr home, we are lucky to get any signal. Can anyone please explain why this has happened.


Why is it so difficult for a deaf person to access any sort of support?you’ve never sent an credit agreement for a mobile phone loan, when trying to access support you mostly push for telephone contact which I cannot do. Relay doesn’t work and my onl...

Resolved! International calls barred?

For some reason I am barred from using my phone banking number for Turkey?  I need to phone from my mobile for them to 'recognise me' but my mobile blocks it, tells me i'm barred from phoning this number and cuts me off!  I have roaming on my phone, ...

Sacha69 by Joining in
  • 6 replies
  • 0 kudos

Charge for data unknown

I pay for my elderly Mum and Dad's mobile bills and arrange their contracts due to them not being able to do so themselves.I was 100% sure I always had a cap on their accounts as they both have years ago incurred costs unknowingly and don't understan...

Mobile data rarely working

Hey!I have recently swapped from EE to Virgin Mobile (a few months ago) and since swapping, I have barely had working mobile data when out and about. I work from home, so it has not been a huge issue - but when I need it, it is never working.The phon...

Johno3 by Tuning in
  • 12 replies
  • 0 kudos

Resolved! £180 trade in voucher

So I was attracted by the £180 trade in promotion and purchased an iPhone 12 on 12th September. my wait time for the voucher was 21-30 days. 46 days later and i still haven't received an email or sms with my voucher code! ( and yes I've checked my sp...

Porting a number

Hi Got a Virgin sim in November last year for my wife, didn't get round to porting her number in from her current provider, BT mobile. Is there a time limit on porting a number in or can we still do even if we have had the Virgin sim up and running i...

Dave0626 by Joining in
  • 1 replies
  • 0 kudos