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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Resolved! Data in europe

Hi there, like to ask question, planning to travel on cruise in europe Mediterranean area, can I use my data without get charge extra, or look for a data card TIA  

andy1494 by Dialled in
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Resolved! Virgin Mobile - call divert

Hi I am trying to find how I can divert my Virgin Mobile number to another mobile number wjen Virgin Mobile is not available on android 13.Basically I cant get a VM signal at work or at my daughter's or at my sons houses. I have a VM esim and another...

VM mobile cancellation

In part due to needing a new phone, I have now switched networks from VM to EE. I have already had my existing phone number transferred to the new network.My VM contract had expired and I was on month-to-month rolling. Do I need to do anything furthe...

Lenzar by Tuning in
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MyRates discount on 0845 numbers?

I get the MyRates discount as an employee. I haven't got access to the intranet at the moment but I just made a huge mistake and called an 0845 number instead of an 0345 number. Can anyone tell me if the MyRates discount covers calls to 0845 numbers?...

Order parked

Hi,I recently ordered a new contract and phone on Tuesday 23rd. The order has been parked since with no contact from you team to discuss what the problem is.I phoned customer service but they said there was nothing they could do and a member of the t...

Fdavie by Joining in
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Order parked for days on end

My current mobile phone contract order remains parked for over 5 days.  This is the 4th order I have placed over the course of 9 days, the previous 3 orders having been "cancelled" for an unknown reason.  Not even once during this whole frustrating p...

Leigh12 by Tuning in
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O2 migration - soft lock

Tried to enable roaming on my phone for a trip to  Cyprus. Phone has a soft lock enabled which won't be removed until after the O2 migration. So here we are in Cyprus for my son's wedding unable to use the phone. Virgin mobile customer services said ...

s59c by Joining in
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Can't book phone repair

My Samsung Z Flip3 has had increasing screen problems. This morning the main screen itself finally stopped working. I am trying to book a phone repair on the mobile.virginmedia website but after filling in the check list for self help and being promp...

Leedrf by Joining in
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Mobile Data - Terrible Coverage

My mobile data coverage is terrible as soon as I leave the house and need to use my phone not on wifi I can rarely use my phone with no issues      [MOD EDIT: Subject title changed for clarity]

Sadie11 by Joining in
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Changing Direct Debit on credit agreement

Hi,I need to be able to change the Direct Debit that is setup on the credit agreement for my phone contract (not tariff).I've finally logged into the credit agreement, after a fanny on trying to get the security key re-sent.I've logged in and there's...

tooleyuk by Joining in
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