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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 453 replies
  • 0 kudos

Mobile network isn't available

Hello,For some time I have been outside the UK (business trip around the EU). I've been in Poland for a few weeks now. I had no problems using my phone until the message "Mobile network isn't available" started to appear on the mobile screen. I tried...

Wifi Calling not working

Hi. Some time ago Wifi Calling stopped working on my iPhone 11, and also on my wife's iPhone (different model). Wifi is working from phone; Wifi Calling is switched on; have reset Network Settings;  have powered phone down; have toggled Airplane mode...

lpfertig by Joining in
  • 1 replies
  • 0 kudos

Refeshing SIM data

I found this thread as I am having the same problem. My phone is 2 years old and my sim maybe older (unsure). This Refreshing Sim Data message is fairly new to me. Never encountered it until January this year. I notice that when the refresh message a...

WG1316 by Tuning in
  • 51 replies
  • 0 kudos

Virgin Mobile

Hi all i have just come out of a vodafone sim deal due to long term signal problems in my area , I kept losing voicecalls at home and speed tests were really low showing 1-2mbps at best or if im really lucky outside the house i might get around 4mbps...

ash1122 by On our wavelength
  • 3 replies
  • 0 kudos

4G vs 5G speeds

I recently moved to Virgin from Vodafone and am suffering from notably slower 4G speeds.  Where once it would be a 20-40Mbps on Vodafone, it's now 2 Mbps at best.  Upload speed is double that, so there must be some kind of throttling in play - it's a...

Mr_Mike by On our wavelength
  • 5 replies
  • 0 kudos


Hi I have a galaxy a52, I am having trouble calling a couple of mobile numbers from my phone....   they don't connect. I am not blocked , calls just won't go through.  No calling or anything its just silent,  does anyone have an ideas please?  

katyjan by Joining in
  • 9 replies
  • 0 kudos

7726 scam text reporting

I always forward scam texts to 7726 but since the beginning of 2023 I no longer receive a follow-up message asking for the number from which the scam text has feels like Virgin Mobile is no longer part of 7726, or the 7726 system isn’t workin...

Resolved! Sim card won't work in 4g

Hi, Lost phone last week, cancelled sim, received a new one and it now using it in my old phone. Can't make calls or texts and data isn't working. Can receive calls and texts, also WiFi is working. All advice offered requires me to ring Virgin but I ...

emubob88 by Joining in
  • 1 replies
  • 0 kudos