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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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New mobile contract/order

Over 2 weeks trying to order a new mobile from Virgin as a new customer, total of 5 separate orders, all ending up being cancelled with no notification, info requested by "Fraud Team", required info submitted and approved, still Virgin couldn't get m...

Leigh12 by Tuning in
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Is there a way to stop outgoing international calls?

Hi all, I am new to Virgin Plus (currently has a postpaid BYOD plan). Previously with Freedom prepaid, I was able to turn off outgoing international calls so that I wouldn't by accident call a US number and get charged for international calls. With V...

O2 the worst network for scams!

Do 99 out of 100 scam texts sent by fraudsters go to 02 customers? That's the claim from a taskforce of big banks plus Google, Microsoft and Facebook (, Well, Well, ..........

HughJarsse by Knows their stuff
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Switch from Virgin Media to O2

I switched from Virgin to O2 (at virgin's insistence) and the quality of the signal has reduced dramatically.Sometimes i cannot get a signal in locations where i used to ?Is there a setting on my phone (Samsung S20 Ultra) that i need to check ?

Phone contacts changing format

Hi,I joined virgin mobile recently (iPhone 12 mini) and the day my switch happened, all my contacts changed to Belgium formatting. I do not have access to the sim applications setting as previously mentioned on the forum and the only fix that works i...

My Virgin O2 Migration

Hello I currently have two sim only deals with Virgin they have been out of contract for years so I could just cancel them but before I do can somebody tell me why I am paying 2 x £12.23 and presume would keep on paying after the migration to O2 when...

sick-as by On our wavelength
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Lost Credit agreement security key/o2 move

Hi there,As many other seem to have the same issue, I cant find my security key to access my credit agreement and cant find another way to get in contact with out ringing which I dont like to do and phone calls peak my anxiety.Ive checked all my emai...

Potentially Split Port?

Hello Virgin Media CommunityI am trying to figure out if there is a issue of a potential Split Port. The number I wanted to port over is from Sky mobile.Now the SIM with the temporary number is activate successfully and everything works perfectly but...

H- by Joining in
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Mobile phone scam

I received a iPhone and Virgin SIM card by courier Yodel with no other documentation.I haven’t ordered a phone and have never had a contract with Virgin.  I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collec...

Str33t by Joining in
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  • 1 kudos