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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Roaming Issues

Hi, I'm currently abroad (Canary Islands) and unable to switch 'roaming' on in the Virgin Media app. For the last 2 days an error message is displayed and says 'please try again later'. I've tried rebooting etc. I really need access to my text messag...

Keithage by Joining in
  • 1 replies
  • 0 kudos

Resolved! Data issues

I went away to Bristol this weekend and since I have gotten back my data won’t load anything I have roaming on and nothing has been changed yet k have full bars and nothing will work any help would be great .

Lyves by Tuning in
  • 5 replies
  • 0 kudos

Emergency Alert today at 15:00hrs

Did anyone on either virgin mobile or o2 not receive the emergency alert today?I was on 4g mobile data at the time but I didn't get any alert or notification. My partner who I was with also has a virgin mobile sim and she received the alert.  

paperclip by Well-informed
  • 4 replies
  • 0 kudos

Order still not cancelled

Ill try keep this long story simple. Couple of months back i set up a new account. After various issues and several calls to customer support i ended up with two devices and accounts being setup. (not what i wanted and alarm bells should have been ri...

finney84 by Joining in
  • 2 replies
  • 0 kudos

Can't send text messages to Isle of Man

Hi,Hoping someone can help. My mother in law recently moved over to virgin mobile and swapped from Android to iPhone with her contract.She is now unable to send any text messages to her family in the Isle of Man.Does anyone know why this is happening...

VonB by Tuning in
  • 2 replies
  • 0 kudos

Government Emergency Alerts

I have a Samsung Galaxy A3 2017 phone, but cannot see anyway of turning off emergency alerts in my settings.  How can I turn these alerts off on my phone when there is nothing in my settings?  Please help as am at theatre on 23rd April when testing i...

HMB42 by On our wavelength
  • 15 replies
  • 0 kudos

Resolved! After iOS updates cannot use mobile data

Hi I updated my iPhone XR to the latest iOS version and now I have lost mobile data connection.I have restarted phone, reinserted SIM and nothing has happened. In settings, it says “an update is required to use data on this iPhone’ please help! Thank...